Cheryl Cran

The Art of Change Leadership


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      The Art of Change Leadership: Leading Organizations in Times of Rapid Change

Praise for The Art of Change Leadership

      “The Art of Change Leadership: Driving Transformation in a Fast-Paced World” by Cheryl Cran provides real-time ideas, strategies, and creative solutions for leaders to help drive innovation and change in the workplace.”

– Tony Hsieh, NY Times bestselling author of Delivering Happiness and CEO of Zappos.com

      “In our rapid paced, information overloaded, and energy-deprived world, understanding the dynamics of change and human performance are essential leadership skills.

      “In her fifth book, business change expert Cheryl Cran shares her much needed wisdom on how to apply your unique skills and stay ahead of the curve by leaping to (r)evolutionary change leadership!”

– Dr. Donald Epstein, founder of Epstein Institute; author, Energetics of Extraordinary

      “The capacity to change is the new competitive advantage for businesses and individuals. Cheryl Cran powerfully shows how to be a change champion while leading others to do the same.”

– John Izzo, author of Stepping Up & Awakening Corporate Soul

      “Buy this book! The Art of Change Leadership: Driving Transformation in a Fast Paced World provides a roadmap for leaders and their teams to become more resilient, more agile, and more innovative, and as a result, more profitable. This book details ideas, strategies, and revolutionary plans to help your organization be the industry leader and gain a competitive advantage.”

– Colleen Francis, president of Engage Selling and author of Nonstop Sales Boom

      “Cheryl Cran's book, The Art of Change Leadership: Driving Transformation In a Fast-Paced World is a must read!

      “The fast pace of change is impacting all industries and this book provides a road map to navigate and ‘win.’”

– Peter Legge, CEO of Canada Wide Media, author of The Runway of Life

      “Cheryl Cran's new book focuses on the ultimate tipping point of change, technology, and people, with a unique understanding of how each organizational member must assume full responsibility for not only appreciating this vital interface, but also leading the way – regardless of where in the traditional hierarchy that member happens to reside. Cheryl also provides numerous assessments and exercises to help members discover their special gifts for successfully leading the transformation process in their organization.”

– Ralph H. Kilmann, PhD, author of Quantum Organizations and The Courageous Mosaic: Awakening Society, Systems, and Souls

      “The Art of Change Leadership: Driving Transformation In a Fast-Paced World is a seminal work that bridges the often-ignored gap between process and people during change. A real-time, pragmatic blend of the ‘what’ and ‘how,’ this book should be part of every leader's toolkit who wants to not only accelerate change, drive organizational agility, and reap the benefits of genuine collaboration but also to personally thrive and develop continuously.”

– Simon Horan, Global Change Management training director, UK

      “Outstanding change leadership is more vital today than perhaps any other time in history. No matter if you were born a leader or acquired the role of leadership, it's essential to know how to lead change. Discover for yourself not only what it takes to be a great change leader but how to be a great change leader. If you have the desire to be a master leader of change, Cheryl's new book is a must read.”

– Dr. Richard Kaye, regional director of CEO Space

       The Art of Change Leadership

      Driving Transformation In a Fast-Paced World

      Cheryl Cran

      This book is printed on acid-free paper.

      Copyright © 2016 by Synthesis at Work, Inc. All rights reserved

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey

      Published simultaneously in Canada

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

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      Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

       Library of Congress Cataloging-in-Publication Data:

      Cran, Cheryl, 1963-

      The art of change leadership: driving transformation in a fast-paced world / Cheryl Cran.

      pages cm

      Includes index.

      ISBN 978-1-119-12475-7 (hardback) 978-1-119-12477-1 (ePDF) 978-1-119-12476-4 (epub)

      1. Organizational change. 2. Leadership. I. Title.

      HD58.8.C717 2015

      658.4′ 092-dc23

      2015020389

      Cover design: Michael J. Freeland

This book is dedicated to my biggest fan and supporter, Reg Cran, who has unfailingly been there throughout all of the many changes and transformations. Here's to the future and many more!

      Preface

      The Art of Change Leadership – Driving Transformation in a Fast-Paced World

      The only thing that is constant is change.

– Heraclitus

      How has your life changed in the past five years?

      How has your workplace changed in the past five years?

      Collectively there has been more change in the past five years than previous generations experienced in a lifetime!

      In the spring of 2010 my book, 101 Ways to Make Generations X, Y and Zoomers Happy at Work, was published. It was based on client research with dozens of organizations in North America who were asking, “What is with the younger generations?” and,