Defusing Angry People. Kevin Fauteux

Аннотация:

One in five adults has and anger management problem, and 45 percent are losing their tempers on a regular basis. These alarming statistics show unchecked anger is all around us, whether it be hostile individuals, backstabbing family members, bullies, or normally peaceful people who inexplicably go ballistic. In Defusing Angry People, Kevin Fauteux utilizes his experience treating patients' anger issues, gives important steps to understanding rage, and then shows how to employ specific de-escalation assessment techniques to effectively defuse volatile situations.