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Table of Contents
1 COVER
4 FOREWORD
5 ACKNOWLEDGMENTS Our adaptive leaders Our adaptive families Our adaptive readers
6 INTRODUCTION: ROCKING HORSES DON'T BELONG IN BOARDROOMS Charting progress in a modern business world The race to the top There are no silver bullets Uncovering your starting point Working towards meaningful transformation
7 Part One: Principal Chapter 1: The Peppered Moth The Bandersnatch process Emotional intelligence is more than a process Principles guide the business The aim is an adaptive organisation that can transform motion into progress Progress accelerator Highlights Note Chapter 2: The Chicken KPI The Healing Pyramid First things first Focus on the outcome Not everything that matters can be measured Connecting the dots Measurement as a catalyst for change Does it make the “car” go faster? Always ask “Why?” Customer experience vs revenue The KPI Tree Progress accelerator Highlights Notes Chapter 3: The Queen's Gambit If you're going to do something, do the right thing Focusing on outcomes over outputs Yesterday's tactics aren't tomorrow's strategy Not everything is in your control Immersive versus invisible experiences “The answer is 42” Finding clarity through classification How do classification systems aid decision making? The Moment Builder Every sale matters From automation to augmented intelligence It's never just one dimension The Fluid Cube Highlights
8 Part Two: The Crew Chapter 4: Make Every Shot Count The battlefield of modern business #1 Think big, start small, scale fast #2 Don't let perfect be the enemy of good #3 Make sure you're planting trees #4 Measure marginal gains and losses, or you'll be in hot water #5 Know what good looks like for you #6 Make sure you don't just tick the boxes #7 Make headless design a mindset #8 Beware of initiative fatigue #9 Let success breed success The outcome model Progress accelerator Highlights Notes Chapter 5: Row the Boat in Time Culture starts from the top…but lives in the foundations Align the crew behind your purpose Freedom in a box Is your organisation a spider or a starfish?