The New Normal in IT. Gregory S. Smith

      

      Table of Contents

      1  COVER

      2  TITLE PAGE

      3  COPYRIGHT

      4  DEDICATION

      5  PREFACE Approach Target Audience

      6  ACKNOWLEDGMENTS

      7  ABOUT THE AUTHOR

      8  PART I: The Postpandemic New Normal CHAPTER 1: Lasting Business Impacts and Resource Sourcing After a Global Pandemic Introduction Impacts from Covid-19 on Businesses and Organizations Impacts in Academia Unemployment Impacts in the United States and Around the Globe Some Bright Spots During the Pandemic Impacts on Consultants and Organizations Sourcing Strategy Lessons Learned Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 2: The Shrinking Office of the Future: Cloud and Mobile Dominate Corporate Footprint During the Pandemic The Corporate Office of the Future IT Infrastructure and Telecommunications Cloud and Mobile Will Dominate Post Pandemic Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 3: Voice Systems and Collaboration in the New Hybrid Office Environment Voice Systems Collaboration Tools Things I've Done in My Career to Prepare Recommendations and Predictions Notes

      9  PART II: Risk Mitigation and Disaster Recovery Is Your New Friend CHAPTER 4: Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward Business Continuity and IT Disaster Recovery: Defined and Purpose Technologies to Scan and Reduce Covid Risks in the Workplace Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector ITDR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 5: IT Security for Corporate Resilience The State of IT Security Today IT Security Going Forward The State of IT Security Standards and Frameworks Managed Detection and Response (On-premise Network, Endpoint, Cloud) Managed Risk Securing Email Privileged Access Management (PAM) SIEM versus SOCaaS versus MDR? CIO Security Best Practices Things I've Done in My Career to Prepare Recommendations and Predictions Notes

      10  PART III: IT Governance to Performance Management CHAPTER 6: IT Governance: Keep It Simple IT Governance Defined and Purpose IT Governance – Frameworks and Methodologies IT Governance Myths Best-Practice IT Governance Today Things I've Done in My Career to Prepare Recommendations and Predictions Notes CHAPTER 7: Key Performance Indicators for the New Normal