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HAMISH McRAE
What Works
Success in Stressful Times
To Frances, Izzy and Alex
List of Contents
1. Edinburgh Festival: the biggest arts festival of all
2. The City of London: the world’s international financial centre
3. The Celtic tiger: from boom to bust … to recovery
4. Traffic management in Copenhagen: the car-free paradise
5. Zurich drug rehabilitation: teaching the world to kick the habit
6. The Mittelstand: Germany’s industrial powerhouse
7. IKEA: style at a price the world can afford
8. New York philanthropy: the most generous people on Earth
9. Main Street America: core values for the world
10. Harvard: the world’s top university
11. Whistler: North America’s top ski-resort
12. Property development in Dubai: the bumpy desert boom
13. Mobile telephony: changing the face of a continent
14. The slums of Mumbai: much more than Slumdog Millionaire
15. The high-tech industries of Bangalore: turning disadvantage to triumph
16. The municipality of Shanghai: driving the emerging financial capital
17. The Hong Kong Jockey Club: much more than gambling
18. Public safety in Tokyo: the world’s safest giant city
19. The great sporting nation: how Australia trains the world
20. The International Baccalaureate: schooling the brightest kids
I. HOW THIS BOOK HAPPENED – AND HOW IT HAS CHANGED DURING THE WRITING This is a book about success. It is about success in good times and bad. Its twenty examples come from every corner of the planet. It encompasses organizations and communities as diverse as the world’s best university and the world’s best slum. Of course, none of these stories is a tale of perfection and each example has flaws. But they are examples of collective human endeavour that I have found both humbling and inspiring and which I believe have powerful common messages for all 
