target="_blank" rel="nofollow" href="#u4eececa3-c1e7-5d74-bfa5-33600ee0aaab">
Collins HarperCollins Publishers, 77â85 Fulham Palace Road, Hammersmith, London W6 8JB
First edition 2014
© HarperCollins Publishers 2014
Collins® is a registered trademark of HarperCollins Publishers Limited
A catalogue record for this book is available from the British Library
Cover image © iStock.com/skynesher
All rights reserved under International and Pan-American Copyright Conventions. By payment of the required fees, you have been granted the non-exclusive, non-transferable right to access and read the text of this e-book on screen. No part of this text may be reproduced, transmitted, downloaded, decompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical, now known or hereinafter invented, without the express written permission of HarperCollins.
HarperCollins does not warrant that www.collinselt.com or any other website mentioned in this title will be provided uninterrupted, that any website will be error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs. For full terms and conditions please refer to the site terms provided on the website.
Every effort has been made to contact the holders of copyright material, but if any have been inadvertently overlooked, the Publisher will be pleased to make the necessary arrangements at the first opportunity.
HarperCollinsPublishers has made every reasonable effort to ensure that any picture content and written content in this ebook has been included or removed in accordance with the contractual and technological constraints in operation at the time of publication.
Source ISBN: 9780007546237
Ebook Edition © JUNE 2014 ISBN: 9780007574759 Version: 2014-08-19
Contents
Cover
Title Page
Copyright
2 Old contacts
3 Start networking
4 Introducing the business
5 On to business
6 Great guests, perfect hosts
7 Opening up
8 Using everyday moments
9 Whoâs who and whatâs what
10 Entertaining
11 Tell us a story
12 Sensitive topics
13 Goodbye â for now!
14 Phone, video and online meetings
15 Email exchanges
16 Social media for professionals
Part C: Communication strategies
Contents Map
| Chapter title | Aims | Key phrases | |
| Part A: Face to face | |||
| 1 | New contacts | - Make a good first impression - Greet people Iâve never met before - Check names and help people to remember mine | - I donât think weâve been introduced. My nameâs Hans, Hans Schiller. - We havenât actually met, but Iâm Hans Schiller. - May I introduce myself? Iâm Mary Smith. - Itâs a pleasure to meet you. - Pleased to meet you. - Iâm sorry, but I didnât catch your name. - Iâm sorry, but what was your last name again? - How do you spell your name? - Am I saying it correctly? - Let me give you my business card. |
| Tips / Remember this | Language focus | Next steps | |
| - All about names - Handshakes - Business card etiquette | Avoiding âHow do you do?â | Make flashcards for learning vocabulary |
| Chapter title | Aims | Key phrases | |
| 2 | Old contacts | - Greet people Iâve met in the past - Greet people I havenât seen for a long time - Politely admit that I donât remember someone | - Itâs Katsumi, isnât it? Iâm Sue Jones. We met last May. - Youâre Katsumi, right? Sue. - Long time no see! - How are you? - How have you been? - You must be Paul. I recognize you from your website. - I canât believe we havenât met before. - Iâm sorry, but can you jog my memory? - Iâm really sorry, but what was your name again? - Actually, I donât think weâve met. - Oh, Iâm so sorry! I thought you were someone else. |
| Tips / Remember this | Language focus | Next steps |