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Phil Simon
Message Not Received
“The message comes through loud and clear in Phil Simon’s smart new book: Today’s workplace is drowning in information overload, bad communication, and missed opportunities. Simon shows us the path forward with his savvy and practical advice.”
“In a world where disjointed and disorganized communication is the norm, Message Not Received arrives at the perfect time. Phil Simon provides tremendous insights and practical approaches to improve our communication both in and out of the office. If you want to make sure your words are actually heard (not just delivered), then you need to read this book.”
“In today’s business world, communication is more important and easily accessible than ever before – so why are we making it so complicated? In Message Not Received, Phil Simon closely examines why keeping it simple amounts to clear and efficient communication. I highly recommend that everyone in business take Simon’s direction.”
“Look behind any business failure and you’ll find the lack of communication as a root cause. Phil Simon’s latest book, Message Not Received, examines how and why the latest technologies that are intended to radically improve business communication too often obstruct it instead. Simon’s book provides thorough, effective strategies for enabling effective organizational collaboration and communication to ensure business messages are indeed received. If you want to improve your organization’s communication skills, you owe it to yourself to read this book.”
“An essential resource for business clarity. Read Message Not Received to learn how to strip out the jargon and quit confusing people with buzzwords.”
“A refreshingly relevant critique of modern business communication.”
Message Not Received
WHY BUSINESS COMMUNICATION IS BROKEN AND HOW TO FIX IT
Phil Simon
Cover design: Luke Fletcher
Copyright © 2015 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
Simon, Phil.
Message not received: why business communication is broken and how to fix it/Phil Simon.
pages cm
Includes bibliographical references and index.
ISBN 978-1-119-01703-5 (hardback); ISBN: 978-1-119-04812-1 (ePDF);
ISBN: 978-1-119-04821-3 (ePub)
1. Business communication. 2. Business communication–Technological innovations.
I. Title.
HF5718.S565 2015
651.7 – dc23
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Preface
What we got here is.. failure to communicate.
On February 4, 2014, Microsoft concluded its extensive search to replace its retiring Chief Executive Officer (CEO), the easily excitable Steve Ballmer. On that day, the company named Satya Nadella as only the third CEO in its storied history. Given Microsoft’s stature and reach, one could argue that Nadella represented the most significant executive appointment since Tim Cook succeeded Steve Jobs as Apple’s head honcho on August 24, 2011.
Running a 50,000-employee corporation as powerful and culturally significant as Apple cannot be considered easy. In the whole scheme of things, though, few, if any,