Service Store Scorecard on the second next page of the Self-Assessment.
Your completed Self Service Store Scorecard will give you a clear presentation of which Self Service Store areas need attention.
Self Service Store
Scorecard Example
Example of how the finalized Scorecard can look like:
Self Service Store
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Self Service Store
Scorecard Example12
Self Service Store
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:90
CRITERION #7: SUSTAIN:103
Self Service Store and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Self Service Store128
1.1 Project Charter: Self Service Store130
1.2 Stakeholder Register: Self Service Store132
1.3 Stakeholder Analysis Matrix: Self Service Store133
2.0 Planning Process Group: Self Service Store135
2.1 Project Management Plan: Self Service Store137
2.2 Scope Management Plan: Self Service Store139
2.3 Requirements Management Plan: Self Service Store142
2.4 Requirements Documentation: Self Service Store144
2.5 Requirements Traceability Matrix: Self Service Store146
2.6 Project Scope Statement: Self Service Store148
2.7 Assumption and Constraint Log: Self Service Store150
2.8 Work Breakdown Structure: Self Service Store152
2.9 WBS Dictionary: Self Service Store154
2.10 Schedule Management Plan: Self Service Store157
2.11 Activity List: Self Service Store159
2.12 Activity Attributes: Self Service Store161
2.13 Milestone List: Self Service Store163
2.14 Network Diagram: Self Service Store165
2.15 Activity Resource Requirements: Self Service Store167
2.16 Resource Breakdown Structure: Self Service Store169
2.17 Activity Duration Estimates: Self Service Store171
2.18 Duration Estimating Worksheet: Self Service Store173
2.19 Project Schedule: Self Service Store175
2.20 Cost Management Plan: Self Service Store177
2.21 Activity Cost Estimates: Self Service Store179
2.22 Cost Estimating Worksheet: Self Service Store181
2.23 Cost Baseline: Self Service Store183
2.24 Quality Management Plan: Self Service Store185
2.25 Quality Metrics: Self Service Store187
2.26 Process Improvement Plan: Self Service Store189
2.27 Responsibility Assignment Matrix: Self Service Store191
2.28 Roles and Responsibilities: Self Service Store193
2.29 Human Resource Management Plan: Self Service Store195
2.30 Communications Management Plan: Self Service Store197
2.31 Risk Management Plan: Self Service Store199
2.32 Risk Register: Self Service Store201
2.33 Probability and Impact Assessment: Self Service Store203
2.34 Probability and Impact Matrix: Self Service Store205
2.35 Risk Data Sheet: Self Service Store207
2.36 Procurement Management Plan: Self Service Store209
2.37 Source Selection Criteria: Self Service Store211
2.38 Stakeholder Management Plan: Self Service Store213
2.39 Change Management Plan: Self Service Store215
3.0 Executing Process Group: Self Service Store217
3.1 Team Member Status Report: Self Service Store219
3.2 Change Request: Self Service Store221
3.3 Change Log: Self Service Store223
3.4 Decision Log: Self Service Store225
3.5 Quality Audit: Self Service Store227
3.6 Team Directory: Self Service Store230
3.7 Team Operating Agreement: Self Service Store232
3.8 Team Performance Assessment: Self Service Store234
3.9 Team Member Performance Assessment: Self Service Store236
3.10 Issue Log: Self Service Store238
4.0 Monitoring and Controlling Process Group: Self Service Store240
4.1 Project Performance Report: Self Service Store242
4.2 Variance Analysis: Self Service Store244
4.3 Earned Value Status: Self Service Store246
4.4 Risk Audit: Self Service Store248
4.5 Contractor Status Report: Self Service Store250
4.6 Formal Acceptance: Self Service Store252
5.0 Closing Process Group: Self Service Store254
5.1 Procurement Audit: Self Service Store256
5.2 Contract Close-Out: Self Service Store259
5.3 Project or Phase Close-Out: Self Service Store261
5.4 Lessons Learned: Self Service Store263
Index265
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Who needs what information?
<--- Score
2. Why the need?
<--- Score
3.