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129. What key stakeholder process output measure(s) does Bank as a Service leverage and how?
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130. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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131. Does the scope remain the same?
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132. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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133. Have all basic functions of Bank as a Service been defined?
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134. What knowledge or experience is required?
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135. Who are the Bank as a Service improvement team members, including Management Leads and Coaches?
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136. Is Bank as a Service linked to key stakeholder goals and objectives?
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137. How do you gather Bank as a Service requirements?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Bank as a Service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do your measurements capture actionable Bank as a Service information for use in exceeding your customers expectations and securing your customers engagement?
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2. How is the value delivered by Bank as a Service being measured?
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3. Which measures and indicators matter?
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4. Which Bank as a Service impacts are significant?
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5. How do you verify the authenticity of the data and information used?
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6. What are the current costs of the Bank as a Service process?
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7. Do you have a flow diagram of what happens?
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8. How are measurements made?
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9. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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10. Does management have the right priorities among projects?
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11. How can a Bank as a Service test verify your ideas or assumptions?
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12. How do you verify if Bank as a Service is built right?
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13. When are costs are incurred?
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14. How can you manage cost down?
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15. How can you reduce the costs of obtaining inputs?
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16. What is the total fixed cost?
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17. What are the types and number of measures to use?
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18. What evidence is there and what is measured?
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19. What is the cost of rework?
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20. How do you verify and develop ideas and innovations?
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21. What are the operational costs after Bank as a Service deployment?
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22. How will you measure success?
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23. What causes extra work or rework?
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24. How will costs be allocated?
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25. Are you taking your company in the direction of better and revenue or cheaper and cost?
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26. What is the root cause(s) of the problem?
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27. What drives O&M cost?
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28. Why do you expend time and effort to implement measurement, for whom?
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29. Is the solution cost-effective?
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30. How can you measure Bank as a Service in a systematic way?
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31. How is progress measured?
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32. How frequently do you track Bank as a Service measures?
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33. Are you aware of what could cause a problem?
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34. What does your operating model cost?
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35. Did you tackle the cause or the symptom?
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36. What are the Bank as a Service investment costs?
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37. What does losing customers cost your organization?
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38. What would be a real cause for concern?
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39. How sensitive must the Bank as a Service strategy be to cost?
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40. What tests verify requirements?
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41. How do you measure efficient delivery of Bank as a Service services?
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42. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Bank as a Service services/products?
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43. What are your primary costs, revenues, assets?
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44. Have you included everything in your Bank as a Service