Score
72. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
73. Is there a critical path to deliver Voice analysis results?
<--- Score
74. Do you have organizational privacy requirements?
<--- Score
75. Has/have the customer(s) been identified?
<--- Score
76. How do you build the right business case?
<--- Score
77. What is the scope of Voice analysis?
<--- Score
78. What key stakeholder process output measure(s) does Voice analysis leverage and how?
<--- Score
79. What scope to assess?
<--- Score
80. Is the scope of Voice analysis defined?
<--- Score
81. Has the direction changed at all during the course of Voice analysis? If so, when did it change and why?
<--- Score
82. What is the definition of Voice analysis excellence?
<--- Score
83. The political context: who holds power?
<--- Score
84. What would be the goal or target for a Voice analysis’s improvement team?
<--- Score
85. What is the scope of the Voice analysis work?
<--- Score
86. What is a worst-case scenario for losses?
<--- Score
87. How can the value of Voice analysis be defined?
<--- Score
88. What information do you gather?
<--- Score
89. Is the work to date meeting requirements?
<--- Score
90. How and when will the baselines be defined?
<--- Score
91. How do you keep key subject matter experts in the loop?
<--- Score
92. Are accountability and ownership for Voice analysis clearly defined?
<--- Score
93. Is Voice analysis currently on schedule according to the plan?
<--- Score
94. How will the Voice analysis team and the group measure complete success of Voice analysis?
<--- Score
95. What is the scope?
<--- Score
96. What sources do you use to gather information for a Voice analysis study?
<--- Score
97. What information should you gather?
<--- Score
98. Is Voice analysis required?
<--- Score
99. What happens if Voice analysis’s scope changes?
<--- Score
100. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
101. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
102. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
103. What is out-of-scope initially?
<--- Score
104. How do you gather the stories?
<--- Score
105. Are the Voice analysis requirements testable?
<--- Score
106. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
107. Has your scope been defined?
<--- Score
108. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
109. Are roles and responsibilities formally defined?
<--- Score
110. How do you catch Voice analysis definition inconsistencies?
<--- Score
111. What are the Voice analysis tasks and definitions?
<--- Score
112. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
113. Is it clearly defined in and to your organization what you do?
<--- Score
114. How are consistent Voice analysis definitions important?
<--- Score
115. What constraints exist that might impact the team?
<--- Score
116. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
117. How do you gather Voice analysis requirements?
<--- Score
118. Has a team charter been developed and communicated?
<--- Score
119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
120. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
121. What are the tasks and definitions?
<--- Score
122. Has the Voice analysis work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
123. How do you hand over Voice analysis context?
<--- Score
124. Is there a clear Voice analysis case definition?
<--- Score
125. What Voice analysis services do you require?
<--- Score
126. What gets examined?
<--- Score
127. Is there any additional Voice analysis definition of success?
<--- Score
128. Who is gathering Voice analysis information?
<---