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121. What critical content must be communicated – who, what, when, where, and how?
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122. How will variation in the actual durations of each activity be dealt with to ensure that the expected Internet of Services results are met?
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123. Has a high-level ‘as is’ process map been completed, verified and validated?
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124. Are there any constraints known that bear on the ability to perform Internet of Services work? How is the team addressing them?
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125. Who is gathering information?
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126. Has a project plan, Gantt chart, or similar been developed/completed?
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127. The political context: who holds power?
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128. When are meeting minutes sent out? Who is on the distribution list?
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129. Who defines (or who defined) the rules and roles?
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130. Are the Internet of Services requirements complete?
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131. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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132. What is the context?
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133. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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134. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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135. Is the Internet of Services scope manageable?
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136. Who approved the Internet of Services scope?
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137. Who is gathering Internet of Services information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Internet of Services Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Where is the cost?
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2. What are your primary costs, revenues, assets?
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3. Does a Internet of Services quantification method exist?
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4. Which measures and indicators matter?
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5. What are the costs of delaying Internet of Services action?
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6. How do you prevent mis-estimating cost?
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7. Which Internet of Services impacts are significant?
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8. Are you able to realize any cost savings?
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9. What are your operating costs?
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10. How sensitive must the Internet of Services strategy be to cost?
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11. Are the units of measure consistent?
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12. What is the cause of any Internet of Services gaps?
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13. What is the root cause(s) of the problem?
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14. What could cause you to change course?
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15. What is an unallowable cost?
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16. How frequently do you track Internet of Services measures?
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17. How will you measure your Internet of Services effectiveness?
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18. How do you measure efficient delivery of Internet of Services services?
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19. Have you included everything in your Internet of Services cost models?
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20. How will measures be used to manage and adapt?
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21. Was a business case (cost/benefit) developed?
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22. What is the Internet of Services business impact?
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23. Are missed Internet of Services opportunities costing your organization money?
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24. How do you verify if Internet of Services is built right?
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25. How do you verify the Internet of Services requirements quality?
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26. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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27. Is the cost worth the Internet of Services effort ?
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28. How do you verify your resources?
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29. Does management have the right priorities among projects?
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30. What are the current costs of the Internet of Services process?
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31. How do you measure success?
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32. Is the solution cost-effective?
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33. What is the total fixed cost?
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34. How are costs allocated?
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35. What is the cost of rework?
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36. What can be used to verify compliance?
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