Scorecard on the second next page of the Self-Assessment.
Your completed Business Behavior Scorecard will give you a clear presentation of which Business Behavior areas need attention.
Business Behavior
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Behavior
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Business Behavior
Scorecard Example12
Business Behavior
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:100
Business Behavior and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Business Behavior125
1.1 Project Charter: Business Behavior127
1.2 Stakeholder Register: Business Behavior129
1.3 Stakeholder Analysis Matrix: Business Behavior130
2.0 Planning Process Group: Business Behavior132
2.1 Project Management Plan: Business Behavior134
2.2 Scope Management Plan: Business Behavior136
2.3 Requirements Management Plan: Business Behavior138
2.4 Requirements Documentation: Business Behavior140
2.5 Requirements Traceability Matrix: Business Behavior142
2.6 Project Scope Statement: Business Behavior144
2.7 Assumption and Constraint Log: Business Behavior146
2.8 Work Breakdown Structure: Business Behavior148
2.9 WBS Dictionary: Business Behavior150
2.10 Schedule Management Plan: Business Behavior152
2.11 Activity List: Business Behavior154
2.12 Activity Attributes: Business Behavior156
2.13 Milestone List: Business Behavior158
2.14 Network Diagram: Business Behavior160
2.15 Activity Resource Requirements: Business Behavior162
2.16 Resource Breakdown Structure: Business Behavior163
2.17 Activity Duration Estimates: Business Behavior165
2.18 Duration Estimating Worksheet: Business Behavior167
2.19 Project Schedule: Business Behavior169
2.20 Cost Management Plan: Business Behavior171
2.21 Activity Cost Estimates: Business Behavior173
2.22 Cost Estimating Worksheet: Business Behavior175
2.23 Cost Baseline: Business Behavior177
2.24 Quality Management Plan: Business Behavior179
2.25 Quality Metrics: Business Behavior181
2.26 Process Improvement Plan: Business Behavior183
2.27 Responsibility Assignment Matrix: Business Behavior185
2.28 Roles and Responsibilities: Business Behavior187
2.29 Human Resource Management Plan: Business Behavior189
2.30 Communications Management Plan: Business Behavior191
2.31 Risk Management Plan: Business Behavior193
2.32 Risk Register: Business Behavior195
2.33 Probability and Impact Assessment: Business Behavior197
2.34 Probability and Impact Matrix: Business Behavior199
2.35 Risk Data Sheet: Business Behavior201
2.36 Procurement Management Plan: Business Behavior203
2.37 Source Selection Criteria: Business Behavior205
2.38 Stakeholder Management Plan: Business Behavior207
2.39 Change Management Plan: Business Behavior209
3.0 Executing Process Group: Business Behavior211
3.1 Team Member Status Report: Business Behavior213
3.2 Change Request: Business Behavior215
3.3 Change Log: Business Behavior217
3.4 Decision Log: Business Behavior219
3.5 Quality Audit: Business Behavior221
3.6 Team Directory: Business Behavior224
3.7 Team Operating Agreement: Business Behavior226
3.8 Team Performance Assessment: Business Behavior228
3.9 Team Member Performance Assessment: Business Behavior230
3.10 Issue Log: Business Behavior232
4.0 Monitoring and Controlling Process Group: Business Behavior234
4.1 Project Performance Report: Business Behavior236
4.2 Variance Analysis: Business Behavior238
4.3 Earned Value Status: Business Behavior240
4.4 Risk Audit: Business Behavior242
4.5 Contractor Status Report: Business Behavior244
4.6 Formal Acceptance: Business Behavior246
5.0 Closing Process Group: Business Behavior248
5.1 Procurement Audit: Business Behavior250
5.2 Contract Close-Out: Business Behavior253
5.3 Project or Phase Close-Out: Business Behavior255
5.4 Lessons Learned: Business Behavior257
Index259
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the clients issues and concerns?
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2. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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