cent (or even 90 per cent) accurate at the outset. Nevertheless, understanding the assumptions around a project is an important first step – even if at this stage there are more questions than answers!
A useful way of looking at the constraints faced by projects is known as the ‘project triangle’. This model describes three main things to consider for any project:
• Time. How much of it do you have to complete your project?
• Cost. What is the available budget?
• Quality (or specification). Are you aiming to deliver something fairly basic, or more of a ‘Rolls Royce’ model?
With any project you will face a series of decisions about whereabouts in the triangle you position your project. For example, let’s say you are asked to complete an office move for your company. If you are asked to complete the move over a weekend at short notice, and given only a limited budget, you are unlikely to be able to deliver the best results. So the costs and time used will be low, but so will the quality. If you are given more time, the results will be better; if you have more time and a bigger budget, they will be better still.
Another dimension often added to this diagram is people. For any given amount of time and money, the greater the skill and motivation of the people involved, the better the results will be. Looked at this way, the triangle becomes a pyramid, with the project manager leading his or her team upward to achieve the best possible results within a given schedule and budget.
1.3 Understand the project life cycle
All projects have a recognizable ‘life cycle’. There are many different approaches to managing projects, but all agree that projects can be divided into various stages, each requiring a different focus.
The most straightforward life cycle approach recognizes four main stages of a project: aspiration, planning, implementation and measurement. You can easily memorize this life cycle because the stages both represent and substitute the words for how A Project Is Managed:
1 Aspire This stage focuses on the creation of a shared vision for your project. What are you aiming to achieve and why? How will you recognize and measure success? Whose support will you need to begin the project, and what will convince them to support you?
2 Plan This stage looks in detail at identifying what needs to be done to deliver your project successfully. What are the various tasks that need to be done, and how can they best fit together? Who will you need on your project team? What resources will you need, both financial and physical (equipment, meeting spaces and so on)? What are the main risks to successful delivery, and how can these be avoided (or at least minimized)? Lastly, how will the project be managed, and progress communicated?
3 Implement This stage can be divided into two parts: motivating and monitoring. At the beginning of your project you will need to form and motivate your project team, and agree the project’s aims and working methods. Once your project is underway, your role shifts to monitoring – what progress has been made? What if any changes need to be made to the original plan? Is your project running on time, or has the schedule slipped? Are the costs as expected, or is the project in danger of going over budget? Have any problems been reported and discussed, and any necessary changes to the plan or budget been agreed?
4 Measure Once the project is complete, the final role of the project manager is to determine its success and to communicate the results, so that the lessons learned can be incorporated into other projects. To what extent were the original aims achieved? What went well and what went not so well? What lessons are there for future projects?
Adopting a life cycle approach will help you focus on the most important issues at each stage of the project.
There are likely to be several different groups of people taking an interest in your project. Collectively, these people are known as ‘stakeholders’. It’s important to understand the actual stake each group has in the project – otherwise it may be difficult to balance what may seem like competing priorities. Here we outline the key roles.
• Sponsor. The person who has asked you to undertake the project, and to whom you are accountable for its success. Often, this will be a senior manager within your organization – maybe your immediate boss. On larger projects, or within larger organizations, you may be asked to report to the sponsor via a project executive.
• Customers or users. These are the people who will make use of the product or service you are designing, whether it be a new school, a product launch party or a company database. A key concern for this group is usability.
• Suppliers. This group of stakeholders will undertake the design and delivery of your product or service, to ensure it meets the needs of users or customers. Suppliers also play an important part in risk management.
one minute wonder A useful way of classifying a project’s stakeholders is by assessing how interested each group is in the outcome of your project, and the authority they have over it. This enables you to work out the best way to communicate with each group throughout the project, which is essential both in ensuring continued support and in planning your time.
| Low interest | High interest | |
|---|---|---|
| Low authority | ‘Minimal effort’ | ‘Keep informed’ |
| High authority | ‘Keep satisfied’ | ‘Key players’ |
• Project team. The people who will help you deliver the project. These could be colleagues from within your existing team, others from across the organization, externally recruited specialists, or a mixture of all three.
• Project manager. That’s probably you! The project manager is accountable for the planning and delivery of the project, including progress reporting and project team management. Hopefully, one of the reasons you are reading this book is to discover more about this role, which we’ll discuss in more detail in the next section.
• Others. Depending on the nature of your project, other stakeholders might include your board of directors, the media, local or national politicians or industry regulators – even your competitors.
1.5 See your stakeholders’ points of view
As project manager, your role is to understand the perspectives of individual stakeholders and bring them together into a shared vision for the project. This involves taking a ‘helicopter view’, to see the project as a whole.
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