href="#ulink_5d856b7b-b820-5bcc-b47a-685fc086d68e">The Cloud Indemnification Limitation of Liability Breach/Litigation Force Majeure Accounting Considerations Data Ownership and Preservation Cyber-Security Unsavory Practices End-User License Agreement (EULA) Changing Terms on an Invoice Virtualization Hyperlinks Relationships over Contracts Software Audits Other Involvement with the Legal Department Notes 34 Let's Make a Deal 35 Accounting, My Worst Subject Chargebacks Showbacks Remedial Accounting Starts Here Note 36 Learn Your Business, Inside and Out
9 VI: Straighten Up and Fly Right 37 What You Should Have Learned in Kindergarten Notes 38 Professionalism Isn't Just Wearing a Suit Complain the Right Way Don't Allow Gossip Make Your Word Gold Keep a Secret Don't Yell, Curse, or Pound the Table Assume Everything Will Get Out Remove Stress from Your Boss Just a Little Bit Better Notes 39 What You Do Matters—You're Always on the Clock 40 Vendors and Frendors 41 A Word to the Vendors Note 42 Be a Cool Customer 43 Get Your Butt in Shape Sleep Weight Management Nutrition Exercise Notes
10 VII: Final Tips and Advice 44 When Something Goes Wrong Step 1: Leap into Action Step 2: Assess Things Step 3: Plan Your Response Step 4: Communicate Step 5: Monitor the Situation Step 6: Learn from It Notes 45 When Others Come Knocking 46 What's Wrong with Outsourcing? Notes 47 Switching Jobs Should I Stay, or Should I Go? Make the Move On-Board Yourself Notes 48 Technology Matters 49 Conclusion
11 Index
12 Copyright
13 Dedication
15 About the Technical Proofreader
List of Tables
1 Chapter 3Table 3.1: CIO Self-AssessmentTable 3.2: Common Unfortunate Responses to IT Problems
2 Chapter 18Table 18.1 Updating Your Thinking Paradigms
3 Chapter 21Table 21.1: Networking and Social Media
4 Chapter 30Table 30.1: Responses to Line