Джон Миллер

5 принципов проактивного мышления


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      QBQ: Как научиться лучше понимать своих клиентов?

      Конец ознакомительного фрагмента.

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      1

      Миллер Дж. Проактивное мышление. Как простые вопросы могут изменить вашу работу и жизнь. М.: Манн, Иванов и Фербер, 2014.

      2

      От английской аббревиатуры QBQ – the Question Behind the Question (Вопрос за вопросом). Прим. пер.

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