Move to the Edge, Declare it Center. Everett Harper

customer‐centric pattern of building that Truss uses successfully with our clients. However, agile development doesn't describe the full story of its impact on people who aren't directly building software. I became curious if there were concepts or theories that captured some of the social psychology of this dynamic, because as many leaders will attest, the hardest part of change is not the software – it's the people.

      In 2015, I discovered a concept called infrastructuralism. Infrastructuralism is based on the observation that there is a dynamic relationship between software, architecture, and the experience that humans want from that software. This fit the pattern we observed at Truss. Designing an infrastructure that coordinates people, technology, and operations is a key part of Declare It Center. It is a better match to the challenge posed by complex problems because it assumes there are unknowns, and it creates a space to engage multiple perspectives in order to make higher‐quality decisions.

      While infrastructuralism was an important construct, it didn't inspire action. In short, it wasn't a verb. That evening, watching a documentary about Andy Warhol, I learned the verbs to describe our practice at Truss. Now it's time to share that practice with you.

Notes

      1 1. Listen to the album Segundo, by Juana Molina. Recorded almost entirely in the madrugada, she reflects this time of night with complex soundscapes, suffused in sleep, yet full of wit and reflection in lyrics.

      2 2. Andy Warhol: A Documentary Film, directed by Ric Burns, 2006.

      3 3. The Factory was Andy Warhol's studio, but it became a cultural magnet for the avant‐garde in New York City, creating and defining cultural trends for the remainder of the decade.