1.5.1 Data and Information.. 29
1.5.4 Data Quality Management (DQM). 34
1.6 The Competence Center Corporate Data Quality. 38
2 Case Studies of Data Quality Management. 42
2.1 Allianz: Data Governance and Data Quality Management in the Insurance Sector 44
2.1.1 Overview of the Company. 44
2.1.2 Initial Situation and Rationale for Action.. 45
2.1.3 The Solvency II Project. 46
2.1.4 Data Quality Management at AGCS. 46
2.1.6 Additional Reference Material 52
2.2 Bayer CropScience: Controlling Data Quality in the Agro-chemical Industry 53
2.2.1 Overview of the Company. 53
2.2.2 Initial Situation and Rationale for Action.. 54
2.2.3 Development of the Company-wide Data Quality Management 57
2.2.5 Additional Reference Material 65
2.3 Beiersdorf: Product Data Quality in the Consumer Goods Supply Chain 65
2.3.1 Overview of the Company. 65
2.3.2 Initial Situation of Data Management and Rationale for Action 67
2.3.3 The Data Quality Measurement Project. 71
2.3.5 Additional Reference Material 78
2.4 Bosch: Management of Data Architecture in a Diversified Technology Company 79
2.4.1 Overview of the Company. 79
2.4.2 Initial Situation and Rationale for Action.. 80
2.4.3 Data Architecture Patterns at Bosch.. 82
2.4.5 Additional Reference Material 87
2.5 Festo: Company-wide Product Data Management in the Automation Industry 88
2.5.1 Overview of the Company. 88
2.5.2 Initial Situation and Rationale for Action regarding the Management of Product Data 90
2.5.3 Product Data Management Projects between 1990 and 2009 96
2.5.4 Current Activities and Prospects. 101
2.5.6 Additional Reference Material 103
2.6 Hilti: Universal Management of Customer Data in the Tool and Fastener Industry 104
2.6.1 Overview of the Company. 104
2.6.2 Initial Customer Data Management Situation and Rationale for Action 105
2.6.3 The Customer Data Quality Tool Project. 106
2.6.5 Additional Reference Material 114
2.7.1 Overview of the Company. 114