Experience, Inc.. Jill Popelka

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Praise for Experience, Inc.

       “As an unusually dynamic leader, Jill Popelka knows that putting people first is how you build a company to last. Her engaging, user-friendly book offers the practical tools that workplaces need to bring out the best in everyone.”

      —Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

      “Organizational scientists have well understood the linkage between employee experience and organizational effectiveness, but the gap between research and practice has left so much lost in translation. Experience, Inc. bridges the gap by breaking down the what, why, and how of employee experience in a way that is both evidence-based and actionable.”

      —Dr. Autumn Krauss, Chief Scientist, SAP SuccessFactors

       “Employee Experience is not an HR issue or responsibility. It is a must for every leader in the organization to foster an inspiring and desirable environment where people can unleash their full potential. If you want to be an inspiring leader, I recommend focusing on purpose, agency, belonging, and recognition. Jill, thanks for reminding us that business is all about people.”

      —Hernan Garcia, Head of Talent & Experience, Tecnológico de Monterrey

       “This book could not be more timely. Employee experience is more complex than ever. I've known Jill for a long time, and everyone I run into really respects her leadership and, just as important, her ability to take the business to new heights. She distills her principles into this book and how to deliver a great employee experience in this new era.”

      —Jay Choi, Chief Product Officer, Qualtrics

       “A great employee experience is necessary to deliver on an incredible customer experience. Jill Popelka outlines a human-centered approach to all parts of your business.”

      —Scott Russell, Executive Board Member, Customer Success, SAP

       JILL POPELKA

EXPERIENCE, INC.

       WHY COMPANIES THAT UNCOVER PURPOSE, CREATE CONNECTION, AND CELEBRATE THEIR PEOPLE WILL TRIUMPH

Copyright © 2022 by John Wiley & Sons, Inc. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

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       Library of Congress Cataloging-in-Publication Data is Available:

      ISBN 9781119852872 (Hardback)

      ISBN 9781119852896 (ePDF)

      ISBN 9781119852889 (ePub)

      Author Photo: Photo by Madison Chaisson

      Cover Design and Images: Wiley

First and most and above all else, I dedicate this book to my mother. She taught me to love and seek to understand others deeply, to show up and care for people, and to never give up. I have always known without any doubt that she loves me unconditionally and believes in me with her whole heart. Without her as my backstop, none of the risks I've taken in life would have been possible. She is also a great encourager on social media … the digital world would be a better place if we all had her spirit!

      Mom