Цифровой язык тела. Как построить доверительные отношения и наладить коммуникацию на расстоянии
2020–2024,” February 2020, https://www.radicati.com/wp/wp-content/uploads/2019/12/Email-Statistics-Report-2020–2024-Executive-Summary.pdf; The Radicati Group, Inc., “Email Statistics Report, 2015–2019,” March 2015, https://www.radicati.com/wp/wp-content/uploads/2015/02/Email-Statistics-Report-2015–2019-Executive-Summary.pdf
6
Justin Kruger, Nicholas Epley, Jason Parker, and ZhiWen Ng, “Egocentrism over E-mail: Can We Communicate as Well as We Think?” Journal of Personality and Social Psychology 89, no. 6 (December 2005): 92536, https://doi.org/10.1037/0022–3514.89.6.925
7
Niraj Chokshi, “Out of the Office: More People Are Working Remotely, Survey Finds,” New York Times, February 15, 2017, https://www.nytimes.com/2017/02/15/us/remote-workers-work-from-home.html
8
Annalise Knudson, “Teens Prefer Texting to Talking, New Survey Shows,” silive, September 11, 2018, https://www.silive.com/news/2018/09/teens_prefer_texting_to_talkin.html
9
Lee Rainie and Kathryn Zickuhr, “Americans’ Views on Mobile Etiquette,” Pew Research Center, December 31, 2019, https://www.pewresearch.org/internet/2015/08/26/americans-views-on-mobile-etiquette/
10
Carolyn Sun, “How Do Your Social Media Habits Compare to the Average Person’s?” Entrepreneur, December 14, 2017, https://www.entrepreneur.com/slideshow/306136
11
Allan Pease and Barbara Pease, The Definitive Book of Body Language (New York: Bantam Books, 2006), 10.
12
Katrin Schoenenberg, Alexander Raake, and Judith Koeppe, “Why Are You So Slow? Misattribution of Transmission Delay to Attributes of the Conversation Partner at the Far-End,” International Journal of Human-Computer Studies 72, no. 5 (May 2014): 477–87, https://doi.org/10.1016/j.ijhcs.2014.02.004
13
Здесь и далее – кнопку отключения микрофона стоит использовать, когда в видеоконференции принимает участие большое количество человек. Таким образом не будет создаваться лишних помех во время речи говорящего. Когда настанет ваша очередь, микрофон можно включить (Прим. ред.).
14
The Devil Wears Prada, directed by David Frankel (Beverly Hills, CA: 20th Century Fox Home Entertainment, 2006).
15
John Suler, “The Online Disinhibition Effect,” CyberPsychology & Behavior 7, no. 3 (2004): 321–26, https://doi.org/10.1089/1094931041291295
16
Keith Ferrazzi, “How to Avoid Virtual Miscommunication,” Harvard Business Review, March 31, 2020, https://hbr.org/2013/04/how-to-avoid-virtual-miscommun
17
Исп. «подруга».
18
Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails
19
Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails
20
Gareth Cook, “The Secret Language Code,” Scientific American, August 16, 2011, https://www.scientificamerican.com/article/the-secret-language-code/
21
Eugene Wei, “Pronoun Usage: A Psychological Tell,” Remains of the Day, August 26, 2011, https://www.eugenewei.com/blog/2011/8/26/pronoun-usage-a-psychological-tell.html
22
Katrin Schoenenberg, “Awkward Pauses in Online Calls Make Us См. People Differently,” The Conversation, April 2, 2020, https://theconversation.com/awkward-pauses-in-online-calls-make-us-see-people-differently-26073
23
Alisha Haridasani Gupta, “It’s Not Just You: In Online Meetings, Many Women Can’t Get a Word In,” New York Times, April 14, 2020, https://www.nytimes.com/2020/04/14/us/zoom-meetings-gender.html
24
Jessica Stillman, “A Simple Way to Make Conference Calls Less Awkward,” Inc., November 18, 2014, https://www.inc.com/jessica-stillman/the-5-second-secret-to-less-awkward-online-meetings.html