Your Shoes
Here is a technique that will have smiles breaking out all over. Whenever you say anything to anybody, pretend you are not the speaker, but the listener. What is the listener thinking and feeling when you speak to him or her? Then, whenever appropriate, speak from your listener’s perspective. Try it! You’ll see scowls turn to smiles, dullness turn to delight and NO turn to YES!
TECHNIQUE 10:
In Your Shoes
From now on, hear everything you say through your listener’s ears and, whenever appropriate, phrase it from his or her perspective. For example, suppose you are asking a policeman for directions to your hotel. Instead of saying, ‘Excuse me, could you tell me where the Midtown Hotel is?’, venture an ‘In Your Shoes’ way of asking.
‘I know it’s not your job, but could you direct me to the Midtown Hotel?’
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