Michael Gill

How Starbucks Saved My Life


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      She eyed me skeptically. “Would you be willing to work for me?”

      I could not miss the challenge in her question: Would I, an old white man, be willing to work for a young black woman?

      She later confided to me that her angry, bitter aunt had told her repeatedly as she was growing up, “White folks are the enemy.” From her point of view, she was taking a risk in even offering me a job. She was not willing to go an inch further until she was sure I would not give her any trouble.

      I too was ambivalent. The whole situation seemed backward to me. In the world I came from, I should have been the one being kind enough, philanthropic enough to offer her a job, not the one supplicating for the position. I knew that was a wrong sentiment to feel, terribly un-PC, but it was there nonetheless, buzzing under the surface of the situation. This young woman clearly didn’t care if I said yes or no to her job offer. How had she gotten to be such a winner? My world had turned upside down.

      New York City, 1945. My parents always seemed to be going out to cocktail parties and dinners. I was a lonely little boy. As usual, they were not home when I returned on the bus from Buckley School, but there was Nana, as always, waiting for me with arms outstretched and a big smile on her face. I rushed into her commodious bosom.

      This old woman who lived with us in our imposing brownstone on East Seventy-eighth Street was the love of my young life. She was my family’s cook and my closest companion. I spent all of my time with her in the warm and delicious-smelling basement kitchen, imitating Charlie Chaplin and making her laugh. She gave me delicious treats of nuts and raisins. When her father in Virginia was sick, I told her that she should go back to see him. Two weeks later, her father died. Nana thought I was “sent by God.” She told me I would be a man of God someday, a preacher. I had buck-teeth and big ears, but Nana said, “You are a handsome boy.” She told me I was going to be a real heartbreaker.

      Later, I overheard my parents talking in the library. Their voices were low. I crept up to the door to hear them better.

      “Nana is getting too old to climb the stairs,” Mother said.

      Our brownstone had four floors, with seventy-three steep stairs—I’d counted them many times to ease my boredom.

      “Yes, I think it is all becoming too much for her,” Father agreed.

      My heart dropped with dread. They must not let Nana go. I ran to her, crying, but couldn’t tell her what I’d heard.

      Weeks later, when I came back one afternoon from school, Nana wasn’t waiting for my bus. She was gone. Mother had hired a refugee from Latvia to be our cook. She was nineteen, and Mother told me she was doing a good deed in hiring her. The Latvian worked hard, but she barely spoke any English and didn’t talk to me, or even look at me. And she was scared to go near me, or anyone else, which I learned much later was because the Nazis and the Communists had raped her.

      But, as a young child, I only understood that Nana was gone, and I was alone again in the big house. The kitchen was cold and bare without her, yet I didn’t want to leave the room where she had been. I sat quietly on the kitchen windowsill and watched the raindrops racing down the glass. I picked one raindrop to beat another to the bottom of the glass. If I picked the right one, I told myself, I deserved to have a wish come true. Then I wished that Nana would come back.

      Less than a hundred yards from the brownstone I lived in from the ages of one to five, as I applied for a job at Starbucks, I was suddenly feeling the hole in my heart for a woman I hadn’t seen for almost sixty years. Nana had been much older than the Starbucks employee facing me today. Nana was loving and large and soft. This young woman was professional, small, with a great figure. Nana had several gaps in her warm smile. This young woman’s smile was a perfect, dazzling white. Nana was like a mother to me. This woman had already made clear she would relate to me as a boss to an employee.

      There was really nothing these two women had in common—except they were both African-Americans. Like so many white people I knew, I appreciated the idea of integration, and yet, the older I got, the more it seemed that in my Waspy social circle, white people stuck with white people, black people with black people. For me to relate to an African-American woman on a personal, honest level opened memories of the only truly close relationship I had ever had with an African-American woman.

      This young Starbucks employee did not realize that because of Nana, I was emotionally more than willing to work with her—I could not help but trust her. It was an irrational feeling, I told myself. How could a sixty-three-year-old man be influenced by an emotion from the heart of a four-year-old child—but there it was. Would you be willing to work for me? she had asked.

      “I would love to work for you.”

      “Good. We need people. That’s why we’re having an Open House today, and I’m here to interview people for jobs as baristas.” She barely looked at me as she told me these facts. It was as though she were reading me my Miranda rights instead of selling the job. “It’s just a starting position, but there are great opportunities. I never even finished high school, and now I’m running a major business. Every manager gets to run their own store and hire the people they want.”

      She handed me a paper.

      “Here is the application form. Now we will start a formal interview.”

      She reached out her hand.

      “My name is Crystal.”

      The whole time, I had still been sitting with my latte and papers at my corner table. My briefcase on the table fell to the ground as I rose awkwardly partway out of my seat, shook her hand, and said, “My name is Mike.”

      I had called my business Michael Gates Gill & Friends because I was in love with the sonorous sounds of my full name. But here I felt that “Mike” was the better way to go. The only way to go.

      “Mike,” Crystal said, once again shuffling the papers at the table before her, still not looking at me, “all Partners at Starbucks go by their first names, and all get excellent benefits.”

      She handed me a large brochure.

      “Look through this and you will see all the health benefits.”

      I grabbed the brochure eagerly. I hadn’t realized the position offered health insurance. Rates had gotten too high for me to afford my health insurance, and I had let it go, a mistake that I had recently found out might have serious repercussions for me. Any remaining ambivalence I had about the job went out the window.

      Just a week before I had had my annual physical with my doctor. Usually, he gave me a clean bill of health. But this time he shook his head slightly and said, “It is probably nothing, but I want you to have an MRI.”

      “Why?

      “I just want to make sure. You said you had a buzzing in your ear?”

      “A slight buzzing,” I hastily replied. I never gave Dr. Cohen any reason to suspect my ill health. I never even told him if I was feeling ill. He was a great practitioner of tough love—which meant that he was relentless in finding anything wrong with me.

      “Slight buzzing. Buzzing!” he said in his usual, exasperated way. He was impatient with my artful dodging. “Get an MRI, and then go see Dr. Lalwani.”

      “Dr. Lalwani?” That did not sound encouraging.

      “Michael, you are a snob,” Dr. Cohen told me, “and that could kill you someday. Dr. Lalwani is a top ear doctor. He got his doctorate at Stanford. That make you happy?”

      After a lifetime of treating me, Dr. Cohen knew me too well.

      I had the MRI. Dr. Cohen had told me that it would only take a “few minutes.”

      I lay there for at least half an hour. And I also did not like the fact that I heard other doctors come in and out of the room.

      “What’s