Her blue Catherine Walker suit and executive blow-dry told you that here was a woman who was ready to take a grip on the day. The phone call must have been OK, because she cantered down the stairs, spotted the new boy and smiled, holding out her hand to me. It was to be seven years and a million royal handshakes later before we shook hands again. Then it was to say goodbye.
‘Hello again, Patrick. We didn’t scare you off then!’
I bowed and mumbled something.
‘This is a crazy place to work,’ she continued, heading rapidly for the front door, ‘but on this team we all started as outsiders, so we know how strange it feels to begin with.’
The lady-in-waiting and I followed her outside. After the darkness of the house the sun seemed dazzling. A car took us the short distance to Perk’s Field – a green offshoot of Hyde Park – where a shiny red helicopter was waiting. ‘Yuck!’ said the Princess through smiling teeth. ‘The flying tumble dryer. I just hope it won’t be bumpy. I hate bumps.’ Later I came to hate bumps too; not because they made me airsick, but because bumps, like rain or hail or the temperature of her tea, could quickly become the excuse for a mood. Moods were what we all dreaded.
As we clattered eastwards over London’s rooftops, the Princess ignored the view and concentrated on her copy of Vogue. The Queen’s Flight always kept a well-stocked magazine rack. After Vogue she might reach for a tabloid newspaper – usually the Daily Mail – and furrow her brow over Dempster. Often there was a royal story. That was a good way of starting a mood too.
Luckily it was noisy on our 30-minute flight, so there was no need to try to talk. On the occasions when I really had to communicate, shouting into her ear at close range made me paranoid about my breath. She had the same fear and regularly squirted Gold Spot into her famously perfect mouth.
Five minutes before landing the crewman signalled that we were nearly there. The Princess began rapid, expert work with the compact and lip gloss. With something of a shock, I realized the perfect complexion was not completely perfect close up. When I discovered her fluctuating intake of chocolate and sweets I could understand why – and sympathize too, as I contemplated the visible effects of a courtier’s diet on my own appearance.
A generous blast of hair spray always followed. Months later, when she was sharing the helicopter with her husband, she made (almost) all of us laugh by theatrically overdoing this emission of ozone-hostile gases.
As our destination – an Essex seaside town – hove into sight, she pulled out her briefing notes and gave them a cursory final glance. She was very good at her homework and usually swotted up the main points of the programme before she left the Palace. If her staff had done their planning properly, the day would run pretty much automatically. If she did not feel inspired to do more, all she really had to do was smile, shake hands and drop the occasional well-worn royal platitude. Except, of course, she usually was inspired to do more. Once on duty she hardly ever coasted. She took a professional pride in giving her public full value, which was one reason why they were ready to wait in vast numbers in any weather for even a fleeting glimpse of her.
As the helicopter’s rotor blades wound slowly to a stop, she undid her seatbelt and stooped by the door, waiting for it to be slid open, poised like an athlete before the starting gun. She gave a final tug to her jacket, smoothed her skirt and caught my eye. ‘Another episode in the everyday story of royal folk!’ she laughed, putting the newcomer at ease. Look, she was saying, I’m human, friendly, approachable. You’re really lucky to be working for me…
As I watched her step nimbly out of the helicopter into the excited noise and good-natured bustle of a busy day of good works, I had no trouble agreeing. Disenchantment – hers and mine – came only slowly. That day, the picture was brand new, glossy and colourful. As she visited a factory, a hospital and an old folks’ home I saw the royal celebrity at work: professional to her fingertips but still a flirt; ready to laugh with those who laughed – and ready to make them laugh when nerves got the better of them; ready to comfort those who were weeping.
Halfway through the day we stopped for lunch. Lunches on an engagement were usually planned as buffets so that she could circulate among as many guests as possible. But circulating and eating do not mix – you risk spraying sausage roll over people when you speak – so the Princess would ‘retire’ to a private room for a loo stop and a quick bite before joining the throng.
These short breaks were a great relaxation for her in the middle of a tiring day. ‘Have a drink, boys!’ she would say to me and the policeman if a bottle of wine had been left for us. She would usually restrict herself to fizzy water and nibble a sandwich, but if she was tense she might do real justice to the caterer’s pride and joy and eat forkfuls of salad and cold meat followed by pudding – or sometimes the other way round.
Without warning, she could be ravenous for sweet things. The wise lady-in-waiting carried fruit gums in her handbag and the chauffeur kept a stock of emergency chocolate in the car. I frequently watched her eat a whole bar of fruit-and-nut between engagements. Suddenly aware of her behaviour, she would insist on everyone else eating sweets too. No wonder I spent much of the time feeling queasy.
It was not until later that I recognized these mini-binges as comfort eating, vain attempts to console herself for her emotional hunger. The roots undoubtedly lay in childhood unhappiness. The broken home of her early years has been well documented and she spoke to me often of tensions with her father. ‘Once when he took me to school,’ she said, ‘I stood on the steps and screamed, “If you leave me here you don’t love me!”’
I did not probe into the Princess’s childhood, but in a way I had no need to. Photographs of the teenage Diana Spencer show her at a glance to be knowing, dull-eyed and self-conscious. Throughout my time with the Princess there were occasional signs of the scars of earlier traumas: insecurity in her attractiveness, a passionate need for unconditional love, an obsession with establishing emotional control, and a sabotaging approach to relationships. The distrust of men and the chronically poor image she had of herself told their own story.
The Princess was bulimic for most of the time I knew her. Despite a continuous battle with the condition, which she was popularly supposed to have won, she often suffered recurrent attacks. These were most frequent when the strains in her marriage were simultaneously driving her to comfort eating while fuelling her innate self-doubt.
Once – on a hungry day – she took a big bite at a prawn sandwich. A solitary prawn escaped and fell with deadly accuracy down her front, disappearing into her cleavage. She squeaked with surprise and looked inside her jacket. I waited for the prawn to reappear, but it failed to do so.
‘Bloody thing’s stuck!’ she said through a mouthful of sandwich.
‘Poor prawn,’ I said lamely.
‘Bloody lucky prawn!’ she corrected me, turning away to deal with the intruder. I took the hint. Modesty was for her to indulge in when she wanted to. It was not for me to question her absolute desirability, even in fun, even by a syllable.
Perhaps surprisingly, there was never a ban on food jokes. Maybe it was her way of dealing with the potential embarrassment of the whole subject. I was later struck by the courage – or foolhardiness – of her self-mocking reference to constantly ‘sticking my head down the loo’.
Later that day we flew back to London. As the helicopter lifted from the town park, so the tensions of the day lifted from her shoulders. It was instant party time. Now came the jokes and the gossip. Nobody cared about shouting. My newcomer’s ears struggled to believe what they heard. Was this the same Princess who an hour ago had been the saintly hospital visitor?
‘What d’you get if you cross a nun with an apple?’ she yelled above the engine noise.
‘I don’t know, Ma’am. What do you get if you cross a nun with an apple?’ I replied, looking dumbly at the lady-in-waiting to see if this was normal behaviour. Her determined smile indicated that it was.
‘A computer that won’t go down on you!’ shrieked the Princess, doubling up with mirth.