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12
Как отмечает Алфи Кон, «как только социальные психологи начинали признавать вред внешних мотиваторов, эта идея исчезала из публикаций в сфере управления». Kohn, Punished by Rewards (New York, 1999), p. 121.
13
Термин использован Брюсом Чарлтоном: Bruce G. Charlton, “Audit, Accountability, Quality and All That: The Growth of Managerial Technologies in UK Universities”, в книге: Stephen Prickett and Patricia Erskine-Hill (ed.), Education! Education! Education! Managerial Ethics and the Law of Unintended Consequences (Thorverton, England, 2002).
14
Fabrizio Ferraro, Jeffrey Pfeffer, and Robert L. Sutton, “Economics Language and Assumptions: How Theories Can Become Self-Fulfilling”, Academy of Management Review 30, no. 1 (2005), pp. 8–24.
15
Tom Peters, “What Gets Measured Gets Done” (1986), http://tompeters.com/columns/what-gets-measured-gets-done/.
16
Последней формулировкой я обязан профессору Полу Колльеру.
17
Charlton, “Audit, Accountability, Quality and All That”, pp. 18–22.
18
В числе полезных попыток обобщить эти отрицательные последствия – статьи Колина Тэлбота: Colin Talbot, “Performance Management”, pp. 491–517 в книге: Ferlie, Laurence E. Lynn, Jr., and Christopher Pollitt (eds.), The Oxford Hand-book of Public Management (New York, 2005), pp. 502–4; и Майкла Пауэра: Michael Power, “The Theory of the Audit Explosion”, pp. 326–44, в той же книге, см. особенно p. 335.
19
William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (New York, 1963).
20
Bevan and Hood, “What’s Measured Is What Matters”.
21
Процитировано в книге: Diane Ravitch, The Death and Life of the Great American School System (New York, 2010), p. 160. См. также: Chris Shore, “Audit Culture and Illiberal Governance: Universities and the Culture of Accountability”, Anthropological Theory 8, no. 3 (2008), pp. 278–99; Mary Strathern (ed.), Audit Cultures: Anthropological Studies in Accountability, Ethics and the Academy (London, 2000).
22
Alison Wolf, Does Education Matter? Myths about Education and Economic Growth (London, 2002), p. 246. C. A. E. Goodhart, “Problems of Monetary Management: The UK Experience” (1975), pp. 91–121 in Goodhart, Monetary Theory and Practice (London, 1984).