Donna Lichaw

The User's Journey


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I have to learn?

      No. Storymapping is something you can and should seamlessly weave into your existing practice. I want you to start thinking like a storyteller—or story maker—so that you can create products that resonate with your target audience. When you start thinking about the story, you’ll find that it’s the first thing you do at the beginning of any project and something you can easily fold into your existing process. What’s the story? You will answer this question by uncovering, mapping, and then testing the story until you get it right (see Chapters 6 and 7).

       How do I get started with storymapping?

      All you need are some Post-it notes or note cards, a wall or table, some markers, data, and an imagination and understanding of how story works. Once you start seeing stories in your favorite products, you’ll see them everywhere. Once you start seeing them everywhere, you’ll see how to weave stories into your own work so that you create more successful and engaging products that people love, use often, and recommend to others. Chapters 3, 4, and 5 walk you through how to map different types of stories to solve different types of business and user engagement problems. Chapter 6 tells you how to find stories through research and hypothesis development. Chapter 7 shows you how to use your stories once you’ve developed them.

       What is the difference between storymapping and Agile user story mapping?

      While many people often use the shorthand storymapping when referring to Agile user story mapping, they are quite different. Storymapping is as simple as it sounds: literally mapping out an intended experience of use just as you would a story—plot point by plot point. Agile user story mapping is a method that Agile developers use to organize and chart the course for large bodies of work comprised of smaller “user stories (for more on incorporating story development into Agile development, see Chapter 7).” Although the two approaches look similar (Post-its on a wall or cards on a table), they are quite different. Storymapping is a way to engineer increased engagement in your products. Agile user story mapping is a way for engineers to work.

      CONTENTS

       How to Use This Book

       Frequently Asked Questions

       Foreword

       Introduction

       CHAPTER 1

       Mapping the Story

       Making Things Go BOOM!

       Why Story?

       CHAPTER 2

       How Story Works

       Story Has a Structure

       Building Products with Story

       CHAPTER 3

       Concept Stories

       What Is a Concept Story?

       How Concept Stories Work

       Avoiding the Anticlimactic

       Supporting the Story

       Mapping a Concept Story

       Finding the Concept Story at FitCounter

       CHAPTER 4

       Origin Stories

       What Is an Origin Story?

       How Origin Stories Work

       Mapping an Origin Story

       Case Study: Slack

       Case Study: FitCounter’s Origin Story

       CHAPTER 5

       Usage Stories

       What Is a Usage Story?

       How Usage Stories Work

       Case Study: Twitter

       Mapping the Usage Story

       How Big Should Your Story Be?

       Case Study: FitCounter

       CHAPTER 6

       Finding and Mapping Your Story

       Listen

       Use the Smile Test

       Measure