Organization Development. Donald L. Anderson

team. The rest of my peers are reasonable, but Renee, I just can’t work with her.”

      Further Reading

      Dyer, W. G., Dyer, W. G., Jr., & Dyer, J. H. (2007). Team building: Proven strategies for improving team performance (4th ed.). San Francisco, CA: Jossey-Bass.

      Katzenbach, J. R., & Smith, D. K. (1993). The wisdom of teams: Creating the high-performance organization. Boston, MA: Harvard Business Review Press.

      Lencioni, P. (2002). The five dysfunctions of a team: A leadership fable. San Francisco, CA: Jossey-Bass.

      Levi, D. (2001). Group dynamics for teams (2nd ed.). Thousand Oaks, CA: SAGE Publications.

      Wheelan, S. A. (2012). Creating effective teams: A guide for members and their leaders (4th ed.). Thousand Oaks, CA: SAGE Publications.

      Source: Anderson, Donald L. 2017. “I Just Can’t Work With Her: Team Conflict in the Northeast Sales Division”—SAGE Business Cases Originals, http://dx.doi.org/10.4135/9781526429360

      Descriptions of Images and Figures

      Back to Figure

      This flow chart shows three boxes labeled inputs, transformative process and outputs, in a row with arrows flowing from inputs to transformative process and another from transformative process to outputs.

      An arrow below the flow chart labeled feedback has three smaller arrows pointing to each of the boxes on the flow chart.

      The word environment, is seen on the bottom left corner of the box with this flow chart.

      Back to Figure

      This flow starts with a box titled inputs that reads, environment; resources; history, on the left.

      An arrow labeled strategy points from the inputs box to an octagon on the right. This octagon is labeled, transformation process.

      There are four boxes in the octagon arranged as one on top, two on the second row and one below on the third row.

      The box on top reads, informal organization.

      The left box on the second row reads task and the box on the right reads, formal organizational arrangements.

      The single box on the third row reads, individual.

      Two double-sided arrows are seen between the informal organization box and the individual box as well as between the task box and the formal organizational arrangements box.

      Double-sided arrows are also seen between:

       The informal organization box and the formal organizational arrangements box.

       The formal organizational arrangements box and the individual box.

       The individual box and the task box.

       The task box and the informal organization box.

      An arrow from the octagon points to a box titled output on the right that reads, organizational; group; individual.

      Arrows from the transformation process octagon to the inputs box, from the output box to the transformation process octagon and from the output box to the input box have the word feedback below.

      Back to Figure

      There are six rows of boxes seen in this flow chart.

      The first row has a box in the middle labeled external environment.

      The second row has three boxes labeled mission and strategy, leadership and organizational culture from left to right.

      Double-sided arrows are seen between the following boxes:

       Mission and strategy box and the external environment box.

       External environment box and the organizational culture box.

       Leadership box and the external environment box.

       Mission and strategy box and the leadership box.

       Leadership box and the organizational culture box.

       Mission and strategy box and the organizational culture box.

      The third row also has three boxes labeled structure, management practices and systems (policies and procedures), from left to right. Double-sided arrows are also seen between the following boxes:

       Mission and strategy box and the structure box.

       Leadership box and the management practices box.

       Organizational culture box and the systems (policies and procedures) box.

       Structure box and the leadership box.

       Systems (policies and procedures) box and the leadership box.

       Structure box and the management practices box.

       Management practices box and the systems (policies and procedures) box.

       Structure box and the systems (policies and procedures) box.

      The fourth row has a box in the middle, labeled work unit climate. Double-sided arrows are also seen between the following boxes:

       Structure box and the work unit climate box.

       Systems (policies and procedures) box and the work unit climate box.

       Mission and strategy box and the work unit climate box.

       Organizational culture and the work unit climate box.

      The fifth row has three boxes labeled task requirements and individual skills/abilities, motivation and individual needs and values, from left to right. Double-sided arrows are also seen between the following boxes:

       Task requirements and individual skills/abilities box and the mission and strategy box.

       Individual needs and values box and the organizational culture box.

       Structure box and the tasks requirements and individual skills/abilities box.

       Systems (policies and procedures) box and the individual needs and values box.

       Tasks requirements and individual skills/abilities box and the motivation box.

       Motivation box and the individual needs and values box.

       Work unit climate box and the motivation box.