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123. How do you think the partners involved in Service networking would have defined success?
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124. Is the Service networking scope complete and appropriately sized?
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125. Are required metrics defined, what are they?
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126. What are the Service networking tasks and definitions?
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127. Has a high-level ‘as is’ process map been completed, verified and validated?
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128. What Service networking services do you require?
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129. What knowledge or experience is required?
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130. When are meeting minutes sent out? Who is on the distribution list?
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131. What is a worst-case scenario for losses?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service networking Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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2. How can you manage cost down?
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3. What causes mismanagement?
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4. What are the types and number of measures to use?
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5. Are you aware of what could cause a problem?
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6. Which measures and indicators matter?
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7. How do you verify and validate the Service networking data?
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8. How do you verify Service networking completeness and accuracy?
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9. Are the measurements objective?
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10. Who should receive measurement reports?
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11. Has a cost center been established?
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12. What harm might be caused?
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13. What evidence is there and what is measured?
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14. How do you control the overall costs of your work processes?
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15. What is the cost of rework?
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16. Do you effectively measure and reward individual and team performance?
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17. How do your measurements capture actionable Service networking information for use in exceeding your customers expectations and securing your customers engagement?
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18. How will you measure your Service networking effectiveness?
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19. What is the total fixed cost?
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20. Was a business case (cost/benefit) developed?
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21. What are the costs of delaying Service networking action?
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22. When are costs are incurred?
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23. What are the Service networking investment costs?
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24. What does verifying compliance entail?
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25. Do you have any cost Service networking limitation requirements?
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26. How do you aggregate measures across priorities?
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27. Are missed Service networking opportunities costing your organization money?
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28. Where is the cost?
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29. How will costs be allocated?
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30. What tests verify requirements?
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31. What happens if cost savings do not materialize?
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32. At what cost?
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33. Are there any easy-to-implement alternatives to Service networking? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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34. Are indirect costs charged to the Service networking program?
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35. What does your operating model cost?
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36. What are your primary costs, revenues, assets?
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37. Does the Service networking task fit the client’s priorities?
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38. What are you verifying?
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39. What is the cause of any Service networking gaps?
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40. What relevant entities could be measured?
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41. Did you tackle the cause or the symptom?
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42. How can a Service networking test verify your ideas or assumptions?
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43. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Service networking services/products?
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44. What measurements are possible, practicable and meaningful?
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45.