<--- Score
104. How does the Customer experience management integration manager ensure against scope creep?
<--- Score
105. Has a Customer experience management integration requirement not been met?
<--- Score
106. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
107. Have all basic functions of Customer experience management integration been defined?
<--- Score
108. How do you build the right business case?
<--- Score
109. What sort of initial information to gather?
<--- Score
110. What was the context?
<--- Score
111. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
112. Has the Customer experience management integration work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
113. Who is gathering Customer experience management integration information?
<--- Score
114. What gets examined?
<--- Score
115. How do you gather Customer experience management integration requirements?
<--- Score
116. The political context: who holds power?
<--- Score
117. What critical content must be communicated – who, what, when, where, and how?
<--- Score
118. Has the direction changed at all during the course of Customer experience management integration? If so, when did it change and why?
<--- Score
119. Is scope creep really all bad news?
<--- Score
120. How and when will the baselines be defined?
<--- Score
121. Has/have the customer(s) been identified?
<--- Score
122. What baselines are required to be defined and managed?
<--- Score
123. What defines best in class?
<--- Score
124. Why are you doing Customer experience management integration and what is the scope?
<--- Score
125. Is special Customer experience management integration user knowledge required?
<--- Score
126. Are approval levels defined for contracts and supplements to contracts?
<--- Score
127. How do you keep key subject matter experts in the loop?
<--- Score
128. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
129. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
130. What is the worst case scenario?
<--- Score
131. What is the definition of Customer experience management integration excellence?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer experience management integration Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have an issue in getting priority?
<--- Score
2. How are costs allocated?
<--- Score
3. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
<--- Score
4. What details are required of the Customer experience management integration cost structure?
<--- Score
5. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
<--- Score
6. What are your operating costs?
<--- Score
7. How will costs be allocated?
<--- Score
8. How do you verify performance?
<--- Score
9. What are the strategic priorities for this year?
<--- Score
10. How do you aggregate measures across priorities?
<--- Score
11. How can you reduce costs?
<--- Score
12. How do you prevent mis-estimating cost?
<--- Score
13. Where can you go to verify the info?
<--- Score
14. How frequently do you track Customer experience management integration measures?
<--- Score
15. How can you measure Customer experience management integration in a systematic way?
<--- Score
16. What does your operating model cost?
<--- Score
17. What is the total fixed cost?
<--- Score
18. What would it cost to replace your technology?
<--- Score
19. What are the estimated costs of proposed changes?
<--- Score
20. What are the costs of reform?
<--- Score
21. Are supply costs steady or fluctuating?
<--- Score
22. How do you verify and validate the Customer experience management integration data?
<--- Score
23.