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126. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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127. Is the work to date meeting requirements?
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128. What was the context?
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129. How have you defined all Healthcare quality requirements first?
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130. What is a worst-case scenario for losses?
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131. What is the scope of Healthcare quality?
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132. What is in scope?
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133. What information do you gather?
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134. How do you manage changes in Healthcare quality requirements?
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135. What critical content must be communicated – who, what, when, where, and how?
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136. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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137. Are there any constraints known that bear on the ability to perform Healthcare quality work? How is the team addressing them?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Healthcare quality Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify if Healthcare quality is built right?
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2. What are the costs of delaying Healthcare quality action?
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3. Which Healthcare quality impacts are significant?
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4. How will measures be used to manage and adapt?
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5. How is performance measured?
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6. What do people want to verify?
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7. Why do the measurements/indicators matter?
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8. What are the current costs of the Healthcare quality process?
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9. What disadvantage does this cause for the user?
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10. How do you verify and validate the Healthcare quality data?
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11. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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12. Do you have an issue in getting priority?
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13. How do you control the overall costs of your work processes?
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14. Does the Healthcare quality task fit the client’s priorities?
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15. What is the total cost related to deploying Healthcare quality, including any consulting or professional services?
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16. When should you bother with diagrams?
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17. Where can you go to verify the info?
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18. What happens if cost savings do not materialize?
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19. Where is it measured?
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20. How frequently do you track Healthcare quality measures?
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21. When a disaster occurs, who gets priority?
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22. What are the Healthcare quality key cost drivers?
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23. What are your customers expectations and measures?
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24. How long to keep data and how to manage retention costs?
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25. What are your key Healthcare quality organizational performance measures, including key short and longer-term financial measures?
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26. Are missed Healthcare quality opportunities costing your organization money?
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27. Are you taking your company in the direction of better and revenue or cheaper and cost?
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28. Are the Healthcare quality benefits worth its costs?
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29. Are you able to realize any cost savings?
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30. Does management have the right priorities among projects?
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31. What can be used to verify compliance?
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32. Which costs should be taken into account?
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33. Do you verify that corrective actions were taken?
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34. Are the measurements objective?
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35. What drives O&M cost?
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36. What would it cost to replace your technology?
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37. How can a Healthcare quality test verify your ideas or assumptions?
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38. How do you verify the Healthcare quality requirements quality?
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39. What evidence is there and what is measured?
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40. Are there any easy-to-implement alternatives to Healthcare quality? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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