improvement plan and the estimated completion dates/times of each activity?
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123. Do you all define Self service software in the same way?
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124. What would be the goal or target for a Self service software’s improvement team?
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125. Who is gathering Self service software information?
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126. Do you have organizational privacy requirements?
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127. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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128. Are there any constraints known that bear on the ability to perform Self service software work? How is the team addressing them?
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129. How and when will the baselines be defined?
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130. What was the context?
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131. When is the estimated completion date?
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132. How do you build the right business case?
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133. How do you keep key subject matter experts in the loop?
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134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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135. How will the Self service software team and the group measure complete success of Self service software?
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136. What is the scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service software Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. When are costs are incurred?
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2. What is your Self service software quality cost segregation study?
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3. Does management have the right priorities among projects?
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4. Have you included everything in your Self service software cost models?
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5. Are indirect costs charged to the Self service software program?
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6. What is the root cause(s) of the problem?
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7. How do you measure variability?
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8. Did you tackle the cause or the symptom?
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9. Do you effectively measure and reward individual and team performance?
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10. Are you able to realize any cost savings?
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11. What measurements are being captured?
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12. Which costs should be taken into account?
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13. Are the measurements objective?
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14. How do you measure success?
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15. At what cost?
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16. What is your decision requirements diagram?
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17. What can be used to verify compliance?
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18. What harm might be caused?
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19. Does a Self service software quantification method exist?
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20. What is the cost of rework?
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21. What are the operational costs after Self service software deployment?
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22. Will Self service software have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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23. What are the costs of reform?
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24. When a disaster occurs, who gets priority?
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25. What would be a real cause for concern?
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26. What are your primary costs, revenues, assets?
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27. Was a business case (cost/benefit) developed?
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28. How can you manage cost down?
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29. Are supply costs steady or fluctuating?
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30. How do you control the overall costs of your work processes?
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31. What do people want to verify?
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32. What tests verify requirements?
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33. How will you measure your Self service software effectiveness?
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34. How do you verify performance?
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35. How long to keep data and how to manage retention costs?
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36. How are costs allocated?
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37. Where can you go to verify the info?
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38. What does your operating model cost?
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39. How do you verify your resources?
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40. Does the Self service software task fit the client’s priorities?
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