Your completed Self Service Scorecard will give you a clear presentation of which Self Service areas need attention.
Self Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Self Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Self Service
Scorecard Example12
Self Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:23
CRITERION #3: MEASURE:34
CRITERION #4: ANALYZE:46
CRITERION #5: IMPROVE:60
CRITERION #6: CONTROL:73
CRITERION #7: SUSTAIN:81
Self Service and Managing Projects, Criteria for Project Managers:119
1.0 Initiating Process Group: Self Service120
1.1 Project Charter: Self Service122
1.2 Stakeholder Register: Self Service124
1.3 Stakeholder Analysis Matrix: Self Service125
2.0 Planning Process Group: Self Service127
2.1 Project Management Plan: Self Service129
2.2 Scope Management Plan: Self Service131
2.3 Requirements Management Plan: Self Service133
2.4 Requirements Documentation: Self Service135
2.5 Requirements Traceability Matrix: Self Service137
2.6 Project Scope Statement: Self Service139
2.7 Assumption and Constraint Log: Self Service141
2.8 Work Breakdown Structure: Self Service143
2.9 WBS Dictionary: Self Service145
2.10 Schedule Management Plan: Self Service147
2.11 Activity List: Self Service149
2.12 Activity Attributes: Self Service151
2.13 Milestone List: Self Service153
2.14 Network Diagram: Self Service155
2.15 Activity Resource Requirements: Self Service157
2.16 Resource Breakdown Structure: Self Service158
2.17 Activity Duration Estimates: Self Service160
2.18 Duration Estimating Worksheet: Self Service162
2.19 Project Schedule: Self Service164
2.20 Cost Management Plan: Self Service166
2.21 Activity Cost Estimates: Self Service168
2.22 Cost Estimating Worksheet: Self Service170
2.23 Cost Baseline: Self Service172
2.24 Quality Management Plan: Self Service174
2.25 Quality Metrics: Self Service176
2.26 Process Improvement Plan: Self Service178
2.27 Responsibility Assignment Matrix: Self Service180
2.28 Roles and Responsibilities: Self Service182
2.29 Human Resource Management Plan: Self Service184
2.30 Communications Management Plan: Self Service186
2.31 Risk Management Plan: Self Service188
2.32 Risk Register: Self Service190
2.33 Probability and Impact Assessment: Self Service192
2.34 Probability and Impact Matrix: Self Service194
2.35 Risk Data Sheet: Self Service196
2.36 Procurement Management Plan: Self Service198
2.37 Source Selection Criteria: Self Service200
2.38 Stakeholder Management Plan: Self Service202
2.39 Change Management Plan: Self Service204
3.0 Executing Process Group: Self Service206
3.1 Team Member Status Report: Self Service208
3.2 Change Request: Self Service210
3.3 Change Log: Self Service212
3.4 Decision Log: Self Service214
3.5 Quality Audit: Self Service216
3.6 Team Directory: Self Service218
3.7 Team Operating Agreement: Self Service220
3.8 Team Performance Assessment: Self Service222
3.9 Team Member Performance Assessment: Self Service225
3.10 Issue Log: Self Service227
4.0 Monitoring and Controlling Process Group: Self Service229
4.1 Project Performance Report: Self Service231
4.2 Variance Analysis: Self Service233
4.3 Earned Value Status: Self Service235
4.4 Risk Audit: Self Service237
4.5 Contractor Status Report: Self Service239
4.6 Formal Acceptance: Self Service241
5.0 Closing Process Group: Self Service243
5.1 Procurement Audit: Self Service245
5.2 Contract Close-Out: Self Service247
5.3 Project or Phase Close-Out: Self Service249
5.4 Lessons Learned: Self Service251
Index253
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How are the Self-service’s objectives aligned to the group’s overall stakeholder strategy?
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2. Why can chatbots facilitate an employees self-service needs?
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3. What is the problem or issue?
<--- Score
4. Are there any specific expectations or concerns about the Self-service team, Self-service itself?
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5. Do you know if your current