Scorecard on the second next page of the Self-Assessment.
Your completed Business Overhead Scorecard will give you a clear presentation of which Business Overhead areas need attention.
Business Overhead
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Overhead
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Business Overhead
Scorecard Example12
Business Overhead
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:88
CRITERION #7: SUSTAIN:100
Business Overhead and Managing Projects, Criteria for Project Managers:125
1.0 Initiating Process Group: Business Overhead126
1.1 Project Charter: Business Overhead128
1.2 Stakeholder Register: Business Overhead130
1.3 Stakeholder Analysis Matrix: Business Overhead131
2.0 Planning Process Group: Business Overhead133
2.1 Project Management Plan: Business Overhead135
2.2 Scope Management Plan: Business Overhead137
2.3 Requirements Management Plan: Business Overhead139
2.4 Requirements Documentation: Business Overhead141
2.5 Requirements Traceability Matrix: Business Overhead143
2.6 Project Scope Statement: Business Overhead145
2.7 Assumption and Constraint Log: Business Overhead148
2.8 Work Breakdown Structure: Business Overhead150
2.9 WBS Dictionary: Business Overhead152
2.10 Schedule Management Plan: Business Overhead154
2.11 Activity List: Business Overhead156
2.12 Activity Attributes: Business Overhead158
2.13 Milestone List: Business Overhead160
2.14 Network Diagram: Business Overhead162
2.15 Activity Resource Requirements: Business Overhead164
2.16 Resource Breakdown Structure: Business Overhead166
2.17 Activity Duration Estimates: Business Overhead168
2.18 Duration Estimating Worksheet: Business Overhead170
2.19 Project Schedule: Business Overhead172
2.20 Cost Management Plan: Business Overhead174
2.21 Activity Cost Estimates: Business Overhead176
2.22 Cost Estimating Worksheet: Business Overhead178
2.23 Cost Baseline: Business Overhead180
2.24 Quality Management Plan: Business Overhead182
2.25 Quality Metrics: Business Overhead184
2.26 Process Improvement Plan: Business Overhead186
2.27 Responsibility Assignment Matrix: Business Overhead188
2.28 Roles and Responsibilities: Business Overhead190
2.29 Human Resource Management Plan: Business Overhead192
2.30 Communications Management Plan: Business Overhead194
2.31 Risk Management Plan: Business Overhead196
2.32 Risk Register: Business Overhead198
2.33 Probability and Impact Assessment: Business Overhead200
2.34 Probability and Impact Matrix: Business Overhead202
2.35 Risk Data Sheet: Business Overhead204
2.36 Procurement Management Plan: Business Overhead206
2.37 Source Selection Criteria: Business Overhead208
2.38 Stakeholder Management Plan: Business Overhead210
2.39 Change Management Plan: Business Overhead212
3.0 Executing Process Group: Business Overhead214
3.1 Team Member Status Report: Business Overhead216
3.2 Change Request: Business Overhead218
3.3 Change Log: Business Overhead220
3.4 Decision Log: Business Overhead222
3.5 Quality Audit: Business Overhead224
3.6 Team Directory: Business Overhead227
3.7 Team Operating Agreement: Business Overhead229
3.8 Team Performance Assessment: Business Overhead231
3.9 Team Member Performance Assessment: Business Overhead233
3.10 Issue Log: Business Overhead235
4.0 Monitoring and Controlling Process Group: Business Overhead237
4.1 Project Performance Report: Business Overhead239
4.2 Variance Analysis: Business Overhead241
4.3 Earned Value Status: Business Overhead243
4.4 Risk Audit: Business Overhead245
4.5 Contractor Status Report: Business Overhead247
4.6 Formal Acceptance: Business Overhead249
5.0 Closing Process Group: Business Overhead251
5.1 Procurement Audit: Business Overhead253
5.2 Contract Close-Out: Business Overhead255
5.3 Project or Phase Close-Out: Business Overhead257
5.4 Lessons Learned: Business Overhead259
Index261
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What should be considered when identifying available resources, constraints, and deadlines?
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2. What does Business overhead success mean to the stakeholders?
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