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4. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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5. Are the Systems Architecture Service requirements testable?
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6. Has/have the customer(s) been identified?
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7. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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8. Have the customer needs been translated into specific, measurable requirements? How?
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9. How do you build the right business case?
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10. What scope do you want your strategy to cover?
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11. Has a team charter been developed and communicated?
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12. Who approved the Systems Architecture Service scope?
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13. What is the context?
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14. How is the team tracking and documenting its work?
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15. What would be the goal or target for a Systems Architecture Service’s improvement team?
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16. How do you manage unclear Systems Architecture Service requirements?
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17. What are the rough order estimates on cost savings/opportunities that Systems Architecture Service brings?
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18. How do you catch Systems Architecture Service definition inconsistencies?
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19. How will the Systems Architecture Service team and the group measure complete success of Systems Architecture Service?
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20. Are there different segments of customers?
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21. Does the team have regular meetings?
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22. What was the context?
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23. What are the tasks and definitions?
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24. Is there a clear Systems Architecture Service case definition?
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25. Is there any additional Systems Architecture Service definition of success?
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26. How can the value of Systems Architecture Service be defined?
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27. Do you have a Systems Architecture Service success story or case study ready to tell and share?
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28. Why are you doing Systems Architecture Service and what is the scope?
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29. What are the compelling stakeholder reasons for embarking on Systems Architecture Service?
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30. Have all of the relationships been defined properly?
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31. What customer feedback methods were used to solicit their input?
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32. Who is gathering information?
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33. How will variation in the actual durations of each activity be dealt with to ensure that the expected Systems Architecture Service results are met?
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34. How are consistent Systems Architecture Service definitions important?
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35. How do you manage changes in Systems Architecture Service requirements?
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36. What are the Systems Architecture Service use cases?
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37. Has the Systems Architecture Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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38. How do you gather Systems Architecture Service requirements?
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39. Are accountability and ownership for Systems Architecture Service clearly defined?
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40. Are task requirements clearly defined?
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41. How do you gather the stories?
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42. Where can you gather more information?
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43. In what way can you redefine the criteria of choice clients have in your category in your favor?
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44. How does the Systems Architecture Service manager ensure against scope creep?
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45. What is the scope of Systems Architecture Service?
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46. Are customer(s) identified and segmented according to their different needs and requirements?
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47. Who defines (or who defined) the rules and roles?
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48. What are the requirements for audit information?
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49. Is the team equipped with available and reliable resources?
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50. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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51. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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52. How do you keep key subject matter experts in the loop?
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53. How was the ‘as is’ process map developed, reviewed, verified and validated?
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54. Scope of sensitive information?
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55. Is the Systems Architecture Service scope manageable?
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56. If substitutes have been appointed, have they been briefed on the Systems Architecture Service goals and received regular communications as to the progress to date?
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57. Is the scope of Systems Architecture Service defined?
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58. Are resources adequate for the scope?