Whiteboard. Daren Martin

no empower-

      ment,bureaucracy

      18

      Broken Window

      Theory of Crime

      Principle: If a broken window

      is left unattended,

      Crime increases in

      that area.

      Why? People assume no

      one cares about

      that area so they

      can do whatever.

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      IS YOUR

      CURRENT

      CULTURE

      20

      “You can’t put

      $10 million in a

      $5 million business

      (You have to expand).”

      – Michael Carrigan

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      If team members

      are misusing the

      internet, address

      it directly rather

      than limiting every-

      one’s access.

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      Don’t use an IT

      Solution to Solve a

      personnel problem!

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      Many companies have a

      Significant gap between their

      Stated culture (the one post-

      ed in the lobby) and their

      hidden culture (the reality

      of what’s really going on).

      MIND

      THE

      GAP!

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      Stated Culture

      Hidden Culture

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      HIRE the right people for a job