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82. Do you all define Group text in the same way?
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83. Has a high-level ‘as is’ process map been completed, verified and validated?
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84. What is the definition of Group text excellence?
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85. Who are the Group text improvement team members, including Management Leads and Coaches?
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86. What is out of scope?
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87. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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88. What is the worst case scenario?
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89. Is the scope of Group text defined?
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90. What was the context?
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91. How do you manage scope?
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92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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93. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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94. What system do you use for gathering Group text information?
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95. What gets examined?
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96. How have you defined all Group text requirements first?
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97. Is Group text required?
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98. What are the core elements of the Group text business case?
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99. Has your scope been defined?
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100. How do you gather requirements?
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101. Are there different segments of customers?
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102. How do you manage unclear Group text requirements?
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103. What is out-of-scope initially?
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104. How do you build the right business case?
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105. What are the dynamics of the communication plan?
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106. What constraints exist that might impact the team?
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107. Where can you gather more information?
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108. What defines best in class?
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109. Has the Group text work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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110. Do you have organizational privacy requirements?
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111. Are different versions of process maps needed to account for the different types of inputs?
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112. Are required metrics defined, what are they?
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113. When are meeting minutes sent out? Who is on the distribution list?
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114. Are audit criteria, scope, frequency and methods defined?
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115. How did the Group text manager receive input to the development of a Group text improvement plan and the estimated completion dates/times of each activity?
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116. What are the compelling stakeholder reasons for embarking on Group text?
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117. What is the context?
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118. If substitutes have been appointed, have they been briefed on the Group text goals and received regular communications as to the progress to date?
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119. How was the ‘as is’ process map developed, reviewed, verified and validated?
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120. How do you manage changes in Group text requirements?
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121. Has a team charter been developed and communicated?
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122. Have the customer needs been translated into specific, measurable requirements? How?
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123. How will the Group text team and the group measure complete success of Group text?
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124. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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125. Why are you doing Group text and what is the scope?
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126. Is the Group text scope manageable?
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127. What scope do you want your strategy to cover?
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128. How do you think the partners involved in Group text would have defined success?
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129. Will a Group text production readiness review be required?
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130. Is scope creep really all bad news?
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131. How do you gather Group text requirements?
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132. What sources do you use to gather information for a Group text study?
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133. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Group text Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3