Chris Mitchell

Cast Member Confidential:


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for atheism.

      While he was alive and in charge of the theme parks, Walt was very particular about the appearance of his park staff, whom he re-branded Cast Members to make employment feel more like show biz. Among the many regulations in The Disney Look book I was violating were body piercing, facial hair, black nail polish. Men’s hair could not cover the ears or shirt collar, and sideburns could be no longer than the earlobes. After twenty-five years of stubborn rejection, Disney was finally allowing mustaches, but only the nonthreatening kind à la Tom Selleck, Keith Hernandez, or Ned Flanders. No beards. In my case, becoming a Disney Cast Member meant a transformation of near surgical proportions.

      First stop: the barber shop, where a thin wisp of a man hacked my artistic locks into a style that my father would approvingly call sensible. With a creepy sense of familiarity, I realized that I was now sporting the same hairstyle as my brother, the stunt monkey, Nick, Donald Rumsfeld, and pretty much every moral majority nut job who ever complained about indecency in my articles.

      Sensing an impending identity crisis, I headed back to the “World Famous” Budget Lodge in Kissimmee where I had secured an inexpensive roof over my head. The carpets reeked of suntan lotion and diaper powder, and I’m pretty sure the mattress was filled with stuffed woodpeckers, but it had hot showers and clean towels. Over a sink of soapy water, I extracted my labret for the last time and shaved my goatee. My reflection in the mirror looked like a twelve-year-old version of myself, before Glen Plake and Anthony Kiedis became fashion icons, before my brother transformed himself into an irreconcilable tool, and at the time when my mom would spend hours in the garden, tending her roses and humming tunes from Mary Poppins in an authentic English accent.

      On my first day of work at Animal Kingdom, I woke up before dawn, showered, shaved, and gelled my freshly shorn hair into place. In time, this would become subconscious ritual, but on this day, it felt exotic, like I was living the life of a real estate broker in suburban Shreveport. The air outside was thick as bacon grease. It clogged my pores and streaked my windows as I raced down I-4.

      Before heading to the park, I had to stop at the costume warehouse to pick up my wardrobe. I was certain Disney would stick me in culottes and a gabardine blouse like some old-timey photographer, but the lady behind the counter surprised me with khaki shorts, a khaki, short-sleeved button-down, and a safari hat. I looked like Banana Republic circa 1986, but I was stoked. I immediately started planning ways to mod my outfit with personal touches—a Buzzcocks patch safety-pinned to the shoulder, a Warhol image stenciled on the shorts, a few well-chosen ska buttons on the crown of the hat.

      The ink was still wet on my time card when Orville cornered me. “I appreciate that you’re making an attempt to personalize your wardrobe, but there are a few details here that just won’t wash. First of all, tuck in your shirt.”

      I made a plea for fashion. “Don’t you think that’s just a little too neo-Con? Nothing says ‘my mommy dresses me’ like a tucked-in shirt.”

      “Don’t you think I’d come to work in sweats and Genie slippers if Disney allowed it? Second of all, shoelaces must be tied—don’t even try to argue that one. And for Pete’s Dragon’s sake, tighten your belt. Nametag goes on the left side of your shirt. You have to take off no less than one of those thumb rings. Lose the chain wallet and put away the sunglasses. Guests need to be able to see your eyes.”

      I made the wardrobe modifications, and presented myself to Orville, who eyed me like he was sizing up a potential avalanche chute. He ran an exasperated hand down his face. “It’s not even nine yet.”

      The photo lab was already humming with activity. Photographers in khaki uniforms streaked in, dumped canisters of film into the development machine, and ransacked a pile of camera parts before rushing back through the doors. Orville wasn’t kidding about the skill level of these amateur shooters; they handled lenses the way toddlers handle kittens, and Orville watched them in periphery, his dry lips drawn tight against his teeth, his fingers skipping across the debossed letters on his nametag every time a lithium battery cracked against the linoleum floor.

      I reached for one of the cameras on the countertop. “Nikon, huh? I’m a Canon man myself, but I suppose I can work with this.”

      Orville held up a pudgy hand. “Not so fast, White Rabbit. You may look the part of a Disney Cast Member, but you have a lot to learn before I can send you out on your own. Put that camera down and follow me.” He opened the door and bowed grandly. “It’s showtime!”

      I stepped through the door of the drab photo lab and into another world. Everywhere I looked, there were brilliant colors and flashing lights. Huge dinosaur skeletons and roller coasters filled with rapturous, screaming children, grinning like newlyweds on Día de Los Muertos. Vendors were in mouse ears selling mouse-shaped toys and mouse-shaped ice creams. There was music everywhere, indistinct theme songs that quickly faded into the auditory topography, and the stench of sodium and high-fructose corn syrup.

      It was like crossing the border from some undeveloped country of impoverished manufacturers into an empire of sensational hedonism. Despair didn’t exist here. Neither did gloom or desperation or sad endings. Inside the impenetrable fortress of Disney World, fairies, genies, and mermaids were real; parking tickets, dead batteries, and blurry photographs were make believe.

      It was my first time “onstage” as a Disney Cast Member, and it was thrilling. In my mind, I had just snuck into Disney World through an open back door, and now I was free to do whatever I wanted—so many gleaming handrails, so many clean surfaces. The smooth pathways banked through the vegetation, disappearing seductively beyond my reach every time I rounded a fresh corner. My shadow tugged at my heels, yearning to be set free with a pair of skates and a spray can. Orville was quick to remind me that I wasn’t there to indulge my fantasies.

      “There are thousands of details that set the Disney parks apart from other theme parks.” His deep baritone suggested he was presenting a well-rehearsed speech in front of an amphitheater of new Cast Members. “Naturally, Disney properties are well tended, their communities virtually crime free, and their roads unblemished by potholes, but these details would be wasted effort without the cheerful smiles of the Disney staff.” To demonstrate what he meant, he twisted his face into a stupendous jack-o’-lantern grin. “Now you.”

      I jerked the corners of my mouth upward the way I do when somebody points a camera my way. Orville’s face dropped.

      “Let’s try something else,” he said. “Pretend you’re standing in front of a jury, trying to convince them you’re not a sociopath….”

      Nothing was ever so bad in my life that Disney couldn’t make it better: a skinned knee, a Little League losing streak. For small things, a simple Disney movie might have been enough. For bigger problems, it took a trip to Disneyland.

      This was LA in the 1970s. The new Mickey Mouse Club dominated the after-school airwaves. Bedknobs and Broomsticks picked up an Academy Award for best special effects. Herbie the Love Bug was on a roll, and The Apple Dumpling Gang and The Witch Mountain series were the talk of the blacktop. All across America, every Sunday night, entire families fell silent as “When You Wish Upon a Star” signaled the opening credits of The Wonderful World of Disney.

      For a six-year-old kid, Disneyland was the greatest place on Earth, a destination that was reserved for the most extraordinary of special occasions. Birthday parties qualified. So did Christmas and graduation ceremonies. Of course, I wanted to go to the park every day. I wanted to live at Disneyland. Every moment away from my parents was spent conspiring to escape bedtime and vegetables and all the other shackles of childhood regulation so that I could live out my days in wonderland.

      I fantasized about inhabiting the Pirates of the Caribbean ride, that had those raucous bazaar scenes with the bawdy wenches and filthy, leering drunkards and the menacing skeletons draped over piles of glittering treasure. I would have given anything to step off the boat and disappear on one of those white-sand islands. To live among the fire-ravaged villages of the Caribbean of my dreams.

      But that wasn’t all. I wanted to be a part of the Small World ride too. And Mr. Toad’s Wild Ride. Tom Sawyer’s Island was