what we do. For example, not all funeral arrangers are fans of Halloween.’
I chuckled. My awkward laugh was the only sound in the room.
‘Um. Anyway – there have been a lot of misconceptions from pop culture and horror films, but the truth is that we’re here to assist in one of the most rewarding and important events, in the most dignified way that we can. I’m going to run through a few of the other popular myths before passing over to the room for your questions –’ I stopped abruptly and looked at the clock.
‘Actually, as there’s only the three of us you probably don’t need to hear all of this…’ I sat back down, feeling self-conscious, and placed the stack of cards on the empty seat next to me. ‘We don’t have much time left before we need to go, so, er, maybe it’s easier if you ask me whatever you would like to know and I’ll try to answer as many questions as I can?’
There was a silence, only filled with Marcus loudly chewing on a slice of Bakewell tart.
‘I’ll start.’ Ms Norris raised a wrinkled hand. ‘I wanted to ask you, Grace, what made you get into a career like this?’
‘Well,’ I cleared my throat. ‘I always knew I wanted to work in a role that helped others.’
I parroted the well-worn answer. Tonight had already been a disaster; there was no chance I was going to dive into the truth.
Marcus slowly raised a skinny arm. ‘I have a question.’
I smiled at him encouragingly. He had a smear of chocolate from one of the brownies on his chin. ‘Go on.’
‘My grandma died last year and I want to know…’ He paused.
I expected him to ask what happened to her body, how embalming works or what temperature the incinerator reaches – a teenager fascinated with the ghoulish side of our world. I wasn’t prepared for what he eventually found the words to ask.
‘I want to know…’ A deep intake of breath. ‘When I’m going to start feeling happy again?’
A soft, gentle sound passed from Ms Norris’s lips.
‘I’m so sorry to hear that, Marcus.’ He was blinking rapidly and refused to take his eyes from his scuffed trainers.
I paused for a moment. ‘What was her name? Your grandma?’
‘June. She was eighty-seven, which everyone said was “a good innings” and “her time” and other things like that. I just don’t get why there’s loads of old people still alive when she isn’t. It’s not fair.’ He angrily kicked the leg of the chair next to him then flashed a wide-eyed look at Ms Norris. ‘God, sorry. I didn’t mean, like…’
‘It’s quite alright, dear. It’s very normal to be angry when you lose someone you love.’ Ms Norris bobbed her head in sympathy.
Marcus lowered his voice. ‘She was like you, actually. She loved those mini apple pies from Aldi. She’d pick off the edges and secretly give them to my dog when my mam wasn’t looking.’ He pointed to the neat line of crumbs that Ms Norris had left on her paper plate. ‘I just miss her so much.’ His voice cracked and tightly bunched-up fists flew to stem the tears from his eyes. ‘My mam thought if I came here tonight it might help…’
I’d foolishly expected questions on what options people have during a cremation, the most popular funeral songs, or whether eco-funerals were the future. Not this.
‘Do you talk about June – I mean your grandma – much at home?’ I asked gently.
Marcus shook his head.
‘When I lost my Billy I could hardly function,’ Ms Norris said, handing Marcus a tissue that he accepted. He blew his nose noisily.
‘I’m so sorry to hear that.’ I paused then turned to her. ‘Who’s Billy?’
In our regular meetings I’d never heard her mention a Billy.
‘My dog. I had Billy before Purdy. A King Charles Cavalier and exceedingly handsome if I do say so myself. Anyway, it doesn’t matter if it’s a pet or a person.’ She wafted a wrinkled hand. ‘To be honest I’ve met nicer animals than I have people in my time. When someone or something you love dies, it can make you feel like the world has spun off its axis and you’re barely holding onto the edges.’
Marcus nodded slowly in agreement.
‘That’s normal. But Marcus, your grandma would have known how much you loved her, and no one can ever take away that special bond you had.’
He let out a loud sniff and used the sleeve of his hoody to wipe his nose.
‘Ms Norris is right,’ I added. ‘Also, it might help if you spoke to someone? Maybe tell your mum how you’re feeling?’
I felt completely out of my comfort zone offering what I hoped was good advice. I was fine with planning funerals, arranging hearses and comparing coffins. I could comfort the recently bereaved by fixing as much of their pain as I could with a perfect send-off, but I wasn’t ready to deal with the raw loss and love of a teenage boy for his grandma.
‘Don’t you ever get scared of… you know… dying?’ Marcus asked Mrs Norris, looking a little more composed.
‘Not so much that it stops me from living. You can’t do anything to avoid it, but you can make the most of whatever time you have. It’s something I wish I’d learnt a long time ago,’ she said wistfully. ‘I don’t expect you to live every day as if it’s your last, or any silly nonsense like that, but I do think we should all be more aware of how lucky we are.’
‘Hashtag blessed.’ Marcus nodded along.
‘Um, exactly. What I’m saying is: you need light and shade.’
I could hear footsteps growing outside; the line dancing class waiting to get in. It was nearly eight o’clock.
‘I’m so sorry, but we have to leave it there.’
‘Is it going to be on next week?’ Marcus asked, lolling to his feet and pulling the sleeves of his hoody low over his hands. ‘I’ll try not to cry next time.’
‘Oh, well, I…’ I stuttered. ‘It was actually just a one-off evening… I’m not a trained bereavement counsellor to start with and –’
‘Hear hear! I think it’s a wonderful idea to hold it again next week. Maybe you’d get more people turning up if it was a regular thing too?’ Ms Norris said, pulling on her thick coat. ‘You’ve gone to so much effort, lovey, it would be a shame to waste it.’
A forlorn balloon bobbed past, as if on cue.
‘Er.’ I bit my lip. I couldn’t suffer the embarrassment of sitting in an empty hall for half an hour again. I didn’t want to waste anyone’s time.
‘Well, see ya next week then,’ Marcus said, slipping a brownie into each of his low slung pockets and flashing a wave as he bobbed out of the room.
‘What a lovely young man.’ Ms Norris smiled after him. ‘So brave of him to come here and open up.’
The sound of impatient huffing from outside made me jump into action. I began swiping up everything into two large reusable shopping bags.
‘It looks like I’ll see you here next week then, dear!’ Ms Norris opened the door and let the moody-faced dancers file in. We’d run over by six minutes.
‘Yeah, I guess so…’ I trailed off, hurrying to get out before being dragged into a grapevine formation.
The thought of hosting an event again would have to wait. I had somewhere to be – somewhere I desperately did not want to go, and I was running late.
‘Grace!’