OF A CONTRACT: PRICING AGREEMENTS AND HANDSHAKES IN SUMMARY CHAPTER 8: Implementation and Continuous Improvement THE CHALLENGES OF IMPLEMENTATION OVERCOMING CHALLENGES MONITORING IMPROVEMENTS AFTER IMPLEMENTATION SAVINGS AND COMPLIANCE BEST PRACTICES CONTINUOUS IMPROVEMENT INITIATIVES IN SUMMARY CHAPTER 9: What Not to Do During a Strategic Sourcing Initiative CREATING OVERLY COMPLEX OR LONG RFPs LETTING THE SUPPLIER WRITE THE RFP FOR YOU RFP SPAM IN SUMMARY
9 PART II: The Tools CHAPTER 10: The Importance of Market Intelligence THE TYPES OF MARKET INTELLIGENCE COMPONENTS OF SUCCESS BREAKING DOWN THE COMPONENTS IN SUMMARY CHAPTER 11: Introduction to Procurement Technology A BRIEF HISTORY OF PROCUREMENT TECHNOLOGY THE SOLUTION LANDSCAPE UPSTREAM AND DOWNSTREAM PROCUREMENT SPEND ANALYSIS SOURCING REVERSE AUCTIONS CONTRACT LIFECYCLE MANAGEMENT (CLM) SUPPLIER INFORMATION MANAGEMENT (SIM) SUPPLIER PERFORMANCE MANAGEMENT (SPM) SUPPLIER RISK MANAGEMENT (SRM) PROCUREMENT (P2P) INVOICING AND PAYMENT S2P INDIVIDUAL PRODUCTS VERSUS FULL‐SUITE SOLUTIONS IN SUMMARY CHAPTER 12: Increasing Stakeholder and Supplier Engagement WHAT IS A STAKEHOLDER? WHO ARE THE STAKEHOLDERS? THE VALUE BROUGHT BY STAKEHOLDERS IN SUMMARY CHAPTER 13: Leveraging Group Purchasing Organizations TYPES OF GPOS SERVICES PROVIDED BY GPOS BENEFITS OF GPOS GPO DISADVANTAGES BEST PRACTICES FOR MANAGING GPO RELATIONSHIPS IN SUMMARY
10 PART III: Examples from the Field CHAPTER 14: Supplier Collaboration OPENING UP YOUR REQUIREMENTS GIVING SUPPLIERS WHAT THEY NEED HELPING SUPPLIERS WITH THEIR SUPPLY CHAIN COLLABORATING WITH SUPPLIERS IN SIMILAR INDUSTRIES IN SUMMARY CHAPTER 15: Leveraging Supplier Feedback AVOIDING THE RFP PROCESS MAKING YOURSELF THE IDEAL CUSTOMER EXAMPLES OF LEVERAGING SUPPLIER FEEDBACK SUCCESSFULLY IN SUMMARY CHAPTER 16: Opportunity Assessment and Sourcing Roadmap INTRODUCTION STARTING WITH SPEND ANALYSIS PROCUREMENT TAXONOMY OPPORTUNITY ASSESSMENT ROADMAP IN SUMMARY
11 PART IV: How to Do It CHAPTER 17: Determining Project Complexity COMPLEXITY DRIVERS IN SUMMARY CHAPTER 18: Planning and Optimizing Low‐complexity Projects GETTING FAMILIAR WITH LOW COMPLEXITY WHERE TO FIND LOW COMPLEXITY PROJECTS DEALING WITH UNEXPECTED COMPLEXITY ADDING COMPLEXITY WITH PURPOSE FACTORING LOW‐COMPLEXITY PROJECTS INTO YOUR ROADMAP IN SUMMARY CHAPTER 19: Navigating High‐Complexity Projects PROCESS