12 CHAPTER 7: Kindness in Healthcare Teams Introduction Kindness in teams Bullying in the workplace and the toxic individual Conclusion References Further reading/resources Websites
13 CHAPTER 8: Organisational Kindness Introduction The effects of moral injury Levels of organisational kindness Improving joy at work Conclusions Further reading/resources
14 CHAPTER 9: Resilience in Practice Introduction Individual resilience and practice What is 'team resilience'? The impact on patient care Hierarchy and conflict The student experience Perception vs intention: bridging the interpersonal gap Most respectful interpretation Moral courage and psychological safety in teams Conclusion Further reading/ resources
15 CHAPTER 10: Can We Really Teach Resilience, Intelligent Kindness and Compassion? Introduction Personal factors Interpersonal factors Contextual/environmental factors Developing the curriculum Assessment of resilience Conclusion Further reading/ resources
16 Recommended Books, Articles and Websites For students and teachers Academic Websites (all accessed November 2020)
17 Index
List of Tables
1 Chapter 3Table 3.1 Characteristics of Type 1 and Type 2 thinking.Table 3.2 Examples of cognitive errors (bias) in clinical reasoning.Table 3.3 Contextual factors relevant to clinical decision‐making and patient...Table 3.4 Strategies for improving tolerance of uncertainty in decision‐makin...
2 Chapter 4Table 4.1 Self‐criticism versus self‐awareness.Table 4.2 Summary of positive and negative coping strategies throughout a car...Table 4.3 The last five years.Table 4.4 A systematic review of physician retirement planning.
List of Illustrations
1 Chapter 1Figure 1.1 Change in reason for leaving given by staff (for voluntary resign...
2 Chapter 2Figure 2.1 Conceptual model of compassion satisfaction.
3 Chapter 3Figure 3.1 A modified universal model of diagnostic reasoning.Figure 3.2 Situated cognition as a framework for context within a sample cli...Figure 3.3 Hierarchy of needs for optimal clinical decision‐making.
4 Chapter 4Figure 4.1 Self‐care checklistFigure 4.2 Wheel of wellness, Cooper N. (2020).
5 Chapter 5Figure 5.1 How the Autonomic Nervous System (ANS) innervates and influences ...Figure 5.2 Activation of the hypothalamic–pituitary–adrenal (HPA) axis under...Figure 5.3 The relationship between challenge and performance.Figure 5.4 The relationship between heart rate (HR) and heart rate variabili...Figure 5.5 Incoherent versus coherence heart rhythms.Figure 5.6 How heart rhythms influence cortical activity.Figure 5.7 The relationship between emotions and physiology.Figure 5.8 The physiological relationship between thoughts and behaviours....Figure 5.9 Improvements in students using regular self‐regulation techniques...Figure 5.10 HRV tracing capturing Sarah’s stressful moment.
6 Chapter 6Figure 6.1 A Therapeutic Alliance.Figure 6.2 The task and role system.Figure 6.3 The ‘kinship’ or relational system.
7 Chapter 7Figure 7.1 Incivility the facts poster.
8 Chapter 8Figure 8.1 Maslach Burnout Inventory (MBI).Figure 8.2 Moral injury: the challenge of simultaneously knowing what is rig...Figure 8.3 General Medical Council Duties of a Doctor.Figure 8.4 Four levels of change.Figure 8.5 The price of incivility.Figure 8.6 Herzberg’s hygiene factors and motivators.Figure 8.7 Four steps for leaders.Figure 8.8 A practical example of improving joy at work: redesigning junior ...
9 Chapter 9Figure 9.1 Why team‐based care?Figure 9.2 The cycle of diminishing resilience.Figure 9.3 The interpersonal gap.
10 Chapter 10Figure 10.1 Visual presentation of interrelated factors influencing resilien...
Guide