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      4  Dedication Page

      5  Contributors

      6  Foreword

      7  Preface: Bringing the Science of Winning to Healthcare

      8  List of Acronyms

      9  Acknowledgments

      10  Table of Contents

      11  Begin Reading

      12  Epilogue: Imagining What Is Possible

      13  Appendix A: Worksheets Showing the Progression from a Full List of Predictor Variables to a Measurement Model

      14  Appendix B: The Key to Making Your Relationship-Based Care® Implementation Sustainable Is “I²E²”

      15  Appendix C: Calculation for Cost of Falls

      16  Appendix D: Possible Clinical, Administrative, and Psychosocial Predictors of Readmission for Heart Failure in Fewer Than 30 Days After Discharge

      17  Appendix E: Process to Determine Variables for Lee, Jin, Piao, & Lee, 2016 Study

      18  Appendix F: Summary of National and International Heart Failure Guidelines

      19  Appendix G: Crosswalk Hospital Tool and Guidelines

      20  Appendix H: Comprehensive Model of 184 Variables Found in Guidelines and Hospital Tool

      21  Appendix I: Summary of Variables That Proved Insignificant After Analysis

      22  Appendix J: Summary of Inconclusive Findings

      23  Appendix K: Nine Tools for Measuring the Provision of Quality Patient Care and Related Variables

      24  Appendix L: Data From Pause and Flow Study Related to Participants’ Ability to Recall Moments of Pause and Flow Easily or with Reflection

      25  Appendix M: Identified Pauses and Proposed Interventions Resulting from a Pause and Flow Study

      26  Appendix N: Factors Related to a Focus on Pain Versus Factors Related to a Focus on Comfort

      27  Appendix O: Comfort/Pain Perception Survey (CPPS)—Patient Version

      28  Appendix P: Comfort/Pain Perception Survey (CPPS)—Care Provider Version

      29  Appendix Q: Predictors of OUD

      30  Appendix R: Personal Qualities of Clinicians and Others Suited to Become Trusted Others

      31  Appendix S: Qualities of Systems and Organizations Suited to Serve People Recovering from OUD

      32  Appendix T: Factor Loadings for Satisfaction with Staffing/Scheduling and Resources

      33  Appendix U: Detail Regarding Item Reduction of Instruments to Measure Caring

      34  Appendix V: Factor Loading for Items in the Healing Compassions Assessment (HCA) for Use in Western Scotland

      35  Appendix W: Factor Loadings of the Caring Professional Scale for Use in Western Scotland

      36  Appendix X: Factor Loadings for the Healing Compassion Survey—7Cs NHS Scotland (Staff Version)

      37  Appendix Y: Factor Analysis and Factor Ranking for Survey Items Related to Caring for Self and Caring of the Senior Charge Nurse

      38  Appendix Z: Demographics, Particularly Ward, as Predictors of Job Satisfaction

      39  Appendix AA: Demographic as Predictors of clarity

      40  Appendix BB: Correlates of Operations of CBAS with Items from the Healing Compassion Survey—7 Cs NHS Scotland (Staff Version)

      41  References

      42  Index

      43  Wiley End User License Agreement

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