6 Foreword
7 Preface: Bringing the Science of Winning to Healthcare
12 Epilogue: Imagining What Is Possible
14 Appendix B: The Key to Making Your Relationship-Based Care® Implementation Sustainable Is “I2E2”
15 Appendix C: Calculation for Cost of Falls
17 Appendix E: Process to Determine Variables for Lee, Jin, Piao, & Lee, 2016 Study
18 Appendix F: Summary of National and International Heart Failure Guidelines
19 Appendix G: Crosswalk Hospital Tool and Guidelines
20 Appendix H: Comprehensive Model of 184 Variables Found in Guidelines and Hospital Tool
21 Appendix I: Summary of Variables That Proved Insignificant After Analysis
22 Appendix J: Summary of Inconclusive Findings
23 Appendix K: Nine Tools for Measuring the Provision of Quality Patient Care and Related Variables
25 Appendix M: Identified Pauses and Proposed Interventions Resulting from a Pause and Flow Study
26 Appendix N: Factors Related to a Focus on Pain Versus Factors Related to a Focus on Comfort
27 Appendix O: Comfort/Pain Perception Survey (CPPS)—Patient Version
28 Appendix P: Comfort/Pain Perception Survey (CPPS)—Care Provider Version
29 Appendix Q: Predictors of OUD
30 Appendix R: Personal Qualities of Clinicians and Others Suited to Become Trusted Others
31 Appendix S: Qualities of Systems and Organizations Suited to Serve People Recovering from OUD
32 Appendix T: Factor Loadings for Satisfaction with Staffing/Scheduling and Resources
33 Appendix U: Detail Regarding Item Reduction of Instruments to Measure Caring
35 Appendix W: Factor Loadings of the Caring Professional Scale for Use in Western Scotland
36 Appendix X: Factor Loadings for the Healing Compassion Survey—7Cs NHS Scotland (Staff Version)
38 Appendix Z: Demographics, Particularly Ward, as Predictors of Job Satisfaction
39 Appendix AA: Demographic as Predictors of clarity
41 References
42 Index
43 Wiley End User License Agreement
Pages
1 iii
2 iv
3 v
4 xi
5 xii
6 xiii
7 xv