variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you recognize Digital customer experience achievements?
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2. Where do you need to exercise leadership?
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3. What is the problem and/or vulnerability?
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4. What are the timeframes required to resolve each of the issues/problems?
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5. What is the recognized need?
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6. Are losses recognized in a timely manner?
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7. What is the extent or complexity of the Digital customer experience problem?
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8. What information do users need?
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9. Have you identified your Digital customer experience key performance indicators?
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10. How does it fit into your organizational needs and tasks?
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11. What are the clients issues and concerns?
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12. Are there Digital customer experience problems defined?
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13. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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14. What else needs to be measured?
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15. Would you recognize a threat from the inside?
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16. Can management personnel recognize the monetary benefit of Digital customer experience?
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17. Think about the people you identified for your Digital customer experience project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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18. Are controls defined to recognize and contain problems?
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19. What are the stakeholder objectives to be achieved with Digital customer experience?
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20. When a Digital customer experience manager recognizes a problem, what options are available?
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21. Who needs what information?
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22. Who defines the rules in relation to any given issue?
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23. How do you take a forward-looking perspective in identifying Digital customer experience research related to market response and models?
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24. What Digital customer experience coordination do you need?
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25. What needs to stay?
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26. What does Digital customer experience success mean to the stakeholders?
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27. Do you know what you need to know about Digital customer experience?
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28. Will it solve real problems?
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29. How are training requirements identified?
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30. What needs to be done?
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31. What should be considered when identifying available resources, constraints, and deadlines?
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32. What situation(s) led to this Digital customer experience Self Assessment?
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33. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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34. Will Digital customer experience deliverables need to be tested and, if so, by whom?
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35. Are there regulatory / compliance issues?
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36. Who else hopes to benefit from it?
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37. Will a response program recognize when a crisis occurs and provide some level of response?
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38. What is the smallest subset of the problem you can usefully solve?
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39. Who are your key stakeholders who need to sign off?
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40. Is it needed?
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41. How are you going to measure success?
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42. Do you need different information or graphics?
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43. Is the need for organizational change recognized?
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44. What are the Digital customer experience resources needed?
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45. What extra resources will you need?
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46. How are the Digital customer experience’s objectives aligned to the group’s overall stakeholder strategy?
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47. Are problem definition and motivation clearly presented?
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48. Do you have/need 24-hour access to key personnel?
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49. Which information does the Digital customer experience business case need to include?
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50. What vendors make products that address the Digital customer experience needs?
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51. What activities does the governance board need to consider?
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52. Are there any revenue recognition issues?
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53. How do you recognize an Digital customer experience objection?
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54. Does your organization need more Digital customer experience education?
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55.