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60. What happens if Digital customer experience’s scope changes?
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61. How do you gather the stories?
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62. How often are the team meetings?
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63. What Digital customer experience requirements should be gathered?
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64. How do you hand over Digital customer experience context?
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65. Who defines (or who defined) the rules and roles?
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66. What information do you gather?
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67. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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68. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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69. How do you gather Digital customer experience requirements?
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70. Is Digital customer experience currently on schedule according to the plan?
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71. How do you manage unclear Digital customer experience requirements?
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72. What sources do you use to gather information for a Digital customer experience study?
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73. Are audit criteria, scope, frequency and methods defined?
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74. What are the requirements for audit information?
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75. Is the Digital customer experience scope manageable?
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76. When are meeting minutes sent out? Who is on the distribution list?
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77. Are there any constraints known that bear on the ability to perform Digital customer experience work? How is the team addressing them?
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78. Do you all define Digital customer experience in the same way?
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79. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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80. Who approved the Digital customer experience scope?
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81. How will the Digital customer experience team and the group measure complete success of Digital customer experience?
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82. The political context: who holds power?
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83. How would you define Digital customer experience leadership?
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84. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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85. What scope to assess?
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86. What gets examined?
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87. Will a Digital customer experience production readiness review be required?
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88. Does the team have regular meetings?
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89. Why are you doing Digital customer experience and what is the scope?
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90. Is it clearly defined in and to your organization what you do?
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91. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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92. How does the Digital customer experience manager ensure against scope creep?
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93. Will team members perform Digital customer experience work when assigned and in a timely fashion?
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94. What are the dynamics of the communication plan?
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95. Is the Digital customer experience scope complete and appropriately sized?
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96. When is the estimated completion date?
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97. Who are the Digital customer experience improvement team members, including Management Leads and Coaches?
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98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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99. Are roles and responsibilities formally defined?
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100. Have specific policy objectives been defined?
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101. How are consistent Digital customer experience definitions important?
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102. Is there a critical path to deliver Digital customer experience results?
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103. How is the team tracking and documenting its work?
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104. How would you define the culture at your organization, how susceptible is it to Digital customer experience changes?
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105. How do you think the partners involved in Digital customer experience would have defined success?
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106. Are team charters developed?
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107. Are all requirements met?
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108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Digital customer experience results are met?
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109. What is the context?
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110. How do you manage changes in Digital customer experience requirements?
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111. How and when will the baselines be defined?
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112. How did the Digital customer experience manager receive input to the development of a Digital customer experience improvement plan and the estimated completion dates/times of each activity?
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113. Are different versions of process