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124. Is scope creep really all bad news?
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125. What is out-of-scope initially?
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126. What is the definition of success?
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127. Has the direction changed at all during the course of Self service store? If so, when did it change and why?
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128. What customer feedback methods were used to solicit their input?
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129. Is full participation by members in regularly held team meetings guaranteed?
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130. In what way can you redefine the criteria of choice clients have in your category in your favor?
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131. What is the context?
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132. What is in the scope and what is not in scope?
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133. Do you have a Self service store success story or case study ready to tell and share?
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134. Have specific policy objectives been defined?
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135. Has a team charter been developed and communicated?
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136. How was the ‘as is’ process map developed, reviewed, verified and validated?
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137. What critical content must be communicated – who, what, when, where, and how?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service store Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How can a Self service store test verify your ideas or assumptions?
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2. Why do the measurements/indicators matter?
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3. What is the cost of rework?
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4. Which Self service store impacts are significant?
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5. Will Self service store have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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6. How do you measure success?
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7. Are missed Self service store opportunities costing your organization money?
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8. What causes innovation to fail or succeed in your organization?
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9. How is performance measured?
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10. Are the Self service store benefits worth its costs?
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11. What are you verifying?
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12. What harm might be caused?
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13. What does a Test Case verify?
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14. Is the cost worth the Self service store effort ?
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15. What details are required of the Self service store cost structure?
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16. What are the costs of reform?
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17. At what cost?
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18. Why do you expend time and effort to implement measurement, for whom?
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19. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Self service store services/products?
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20. Do you have an issue in getting priority?
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21. What are hidden Self service store quality costs?
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22. What are the current costs of the Self service store process?
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23. How will success or failure be measured?
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24. Among the Self service store product and service cost to be estimated, which is considered hardest to estimate?
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25. What could cause you to change course?
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26. What causes extra work or rework?
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27. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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28. What is measured? Why?
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29. Are Self service store vulnerabilities categorized and prioritized?
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30. What are allowable costs?
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31. How are you verifying it?
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32. What disadvantage does this cause for the user?
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33. How long to keep data and how to manage retention costs?
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34. How to cause the change?
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35. Are you aware of what could cause a problem?
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36. How do you control the overall costs of your work processes?
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37. What are the costs of delaying Self service store action?
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38. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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39. How do your measurements capture actionable Self service store information for