Gerardus Blokdyk

Digital Contact Tracing A Complete Guide - 2020 Edition


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How do you think the partners involved in Digital contact tracing would have defined success?

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      63. What intelligence can you gather?

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      64. How do you gather requirements?

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      65. Who is gathering information?

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      66. What sources do you use to gather information for a Digital contact tracing study?

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      67. When are meeting minutes sent out? Who is on the distribution list?

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      68. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      69. Scope of sensitive information?

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      70. If substitutes have been appointed, have they been briefed on the Digital contact tracing goals and received regular communications as to the progress to date?

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      71. How does the Digital contact tracing manager ensure against scope creep?

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      72. Has a team charter been developed and communicated?

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      73. What was the context?

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      74. Are there different segments of customers?

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      75. What scope do you want your strategy to cover?

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      76. Do you have organizational privacy requirements?

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      77. Is scope creep really all bad news?

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      78. When is/was the Digital contact tracing start date?

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      79. Have all basic functions of Digital contact tracing been defined?

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      80. How do you keep key subject matter experts in the loop?

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      81. Who defines (or who defined) the rules and roles?

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      82. How can the value of Digital contact tracing be defined?

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      83. Has the Digital contact tracing work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      84. Are required metrics defined, what are they?

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      85. Has everyone on the team, including the team leaders, been properly trained?

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      86. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      87. What information should you gather?

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      88. What is the definition of success?

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      89. Is the Digital contact tracing scope complete and appropriately sized?

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      90. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      91. Are the Digital contact tracing requirements testable?

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      92. What is the scope of the Digital contact tracing work?

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      93. Are there any constraints known that bear on the ability to perform Digital contact tracing work? How is the team addressing them?

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      94. What are the rough order estimates on cost savings/opportunities that Digital contact tracing brings?

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      95. What is the scope?

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      96. Have the customer needs been translated into specific, measurable requirements? How?

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      97. How and when will the baselines be defined?

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      98. How do you gather the stories?

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      99. Are accountability and ownership for Digital contact tracing clearly defined?

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      100. Have specific policy objectives been defined?

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      101. Is there a critical path to deliver Digital contact tracing results?

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      102. What are the tasks and definitions?

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      103. Is there any additional Digital contact tracing definition of success?

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      104. What scope to assess?

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      105. Are audit criteria, scope, frequency and methods defined?

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      106. Are different versions of process maps needed to account for the different types of inputs?

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      107. What customer feedback methods were used to solicit their input?

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      108. What are the compelling stakeholder reasons for embarking on Digital contact tracing?

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      109. How do you build the right business case?

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      110. Do you have a Digital contact tracing success story or case study ready to tell and share?

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      111. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      112. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      113. Are all requirements met?

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      114. Is Digital contact tracing currently on schedule according to the plan?

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      115. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      116. What key stakeholder process output measure(s) does Digital contact tracing leverage and how?

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      117. Has the improvement team collected the ‘voice of