How would you define the culture at your organization, how susceptible is it to Managed Content as a Service changes?
<--- Score
64. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
65. What customer feedback methods were used to solicit their input?
<--- Score
66. Is the Managed Content as a Service scope complete and appropriately sized?
<--- Score
67. What defines best in class?
<--- Score
68. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
69. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
<--- Score
70. Is special Managed Content as a Service user knowledge required?
<--- Score
71. How and when will the baselines be defined?
<--- Score
72. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
73. Is Managed Content as a Service linked to key stakeholder goals and objectives?
<--- Score
74. How will variation in the actual durations of each activity be dealt with to ensure that the expected Managed Content as a Service results are met?
<--- Score
75. What are the core elements of the Managed Content as a Service business case?
<--- Score
76. What is the definition of Managed Content as a Service excellence?
<--- Score
77. Is there a critical path to deliver Managed Content as a Service results?
<--- Score
78. How do you gather Managed Content as a Service requirements?
<--- Score
79. Is it clearly defined in and to your organization what you do?
<--- Score
80. What is the scope of the Managed Content as a Service work?
<--- Score
81. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
82. What are the Managed Content as a Service tasks and definitions?
<--- Score
83. What is out-of-scope initially?
<--- Score
84. Is full participation by members in regularly held team meetings guaranteed?
<--- Score
85. Are required metrics defined, what are they?
<--- Score
86. What information should you gather?
<--- Score
87. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
88. How often are the team meetings?
<--- Score
89. What is a worst-case scenario for losses?
<--- Score
90. If substitutes have been appointed, have they been briefed on the Managed Content as a Service goals and received regular communications as to the progress to date?
<--- Score
91. Is Managed Content as a Service currently on schedule according to the plan?
<--- Score
92. Why are you doing Managed Content as a Service and what is the scope?
<--- Score
93. When is/was the Managed Content as a Service start date?
<--- Score
94. Have specific policy objectives been defined?
<--- Score
95. How did the Managed Content as a Service manager receive input to the development of a Managed Content as a Service improvement plan and the estimated completion dates/times of each activity?
<--- Score
96. What sort of initial information to gather?
<--- Score
97. Have all basic functions of Managed Content as a Service been defined?
<--- Score
98. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
99. What is the definition of success?
<--- Score
100. How do you manage unclear Managed Content as a Service requirements?
<--- Score
101. Are accountability and ownership for Managed Content as a Service clearly defined?
<--- Score
102. Is there a Managed Content as a Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
103. What are the rough order estimates on cost savings/opportunities that Managed Content as a Service brings?
<--- Score
104. Is there a clear Managed Content as a Service case definition?
<--- Score
105. Are improvement team members fully trained on Managed Content as a Service?
<--- Score
106. What is in scope?
<--- Score
107. Do you have organizational privacy requirements?
<--- Score
108. Has a team charter been developed and communicated?
<--- Score
109. What sources do you use to gather information for a Managed Content as a Service study?
<--- Score
110. Is the scope of Managed Content as a Service defined?
<--- Score
111. Will team members perform Managed Content as a Service work when assigned and in a timely fashion?
<--- Score
112. How do you hand over Managed Content as a Service context?
<--- Score
113. What scope to assess?
<--- Score
114. How do you think the partners involved in Managed Content as a Service would have defined success?
<--- Score
115. How do you gather