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59. How do you identify the kinds of information that you will need?
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60. For your Financial inclusion project, identify and describe the business environment, is there more than one layer to the business environment?
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61. Does the current financial inclusion strategy meet the needs of early adopters?
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62. What is the problem or issue?
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63. What is the recognized need?
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64. Which needs are not included or involved?
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65. What Financial inclusion problem should be solved?
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66. What tools and technologies are needed for a custom Financial inclusion project?
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67. Where do you need to exercise leadership?
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68. Who defines the rules in relation to any given issue?
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69. Are there recognized Financial inclusion problems?
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70. How do you assess your Financial inclusion workforce capability and capacity needs, including skills, competencies, and staffing levels?
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71. Do you need to avoid or amend any Financial inclusion activities?
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72. What else needs to be measured?
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73. Do you know what you need to know about Financial inclusion?
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74. What does Financial inclusion success mean to the stakeholders?
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75. What are the stakeholder objectives to be achieved with Financial inclusion?
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76. Does your organization need more Financial inclusion education?
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77. Where is training needed?
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78. What needs to stay?
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79. How does it fit into your organizational needs and tasks?
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80. What would happen if Financial inclusion weren’t done?
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81. How do you recognize an objection?
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82. How are the Financial inclusion’s objectives aligned to the group’s overall stakeholder strategy?
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83. Which issues are too important to ignore?
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84. Are controls defined to recognize and contain problems?
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85. What is the extent or complexity of the Financial inclusion problem?
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86. Is it needed?
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87. Will a response program recognize when a crisis occurs and provide some level of response?
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88. To what extent does each concerned units management team recognize Financial inclusion as an effective investment?
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89. Does Financial inclusion create potential expectations in other areas that need to be recognized and considered?
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90. How can auditing be a preventative security measure?
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91. Whom do you really need or want to serve?
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92. Which information does the Financial inclusion business case need to include?
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93. What are the clients issues and concerns?
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94. What prevents you from making the changes you know will make you a more effective Financial inclusion leader?
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95. Are there regulatory / compliance issues?
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96. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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97. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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98. How much are sponsors, customers, partners, stakeholders involved in Financial inclusion? In other words, what are the risks, if Financial inclusion does not deliver successfully?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Financial inclusion Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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2. How will variation in the actual durations of each activity be dealt with to ensure that the expected Financial inclusion results are met?
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3. What constraints exist that might impact the team?
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4. Do you all define Financial inclusion in the same way?
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5. Is Financial inclusion linked to key stakeholder goals and objectives?
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6. Will a Financial inclusion production readiness review be required?
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7. What intelligence can you gather?
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8. Has a Financial inclusion requirement not been met?
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9. Are improvement team members fully trained on Financial inclusion?
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