to the nearest tenth. Then transfer to the corresponding spoke in the Communication Intelligence Scorecard on the second next page of the Self-Assessment.
Your completed Communication Intelligence Scorecard will give you a clear presentation of which Communication Intelligence areas need attention.
Communication Intelligence
Scorecard Example
Example of how the finalized Scorecard can look like:
Communication Intelligence
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Communication Intelligence
Scorecard Example13
Communication Intelligence
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:104
Communication Intelligence and Managing Projects, Criteria for Project Managers:130
1.0 Initiating Process Group: Communication Intelligence131
1.1 Project Charter: Communication Intelligence133
1.2 Stakeholder Register: Communication Intelligence135
1.3 Stakeholder Analysis Matrix: Communication Intelligence136
2.0 Planning Process Group: Communication Intelligence138
2.1 Project Management Plan: Communication Intelligence140
2.2 Scope Management Plan: Communication Intelligence142
2.3 Requirements Management Plan: Communication Intelligence144
2.4 Requirements Documentation: Communication Intelligence146
2.5 Requirements Traceability Matrix: Communication Intelligence148
2.6 Project Scope Statement: Communication Intelligence150
2.7 Assumption and Constraint Log: Communication Intelligence152
2.8 Work Breakdown Structure: Communication Intelligence154
2.9 WBS Dictionary: Communication Intelligence156
2.10 Schedule Management Plan: Communication Intelligence159
2.11 Activity List: Communication Intelligence161
2.12 Activity Attributes: Communication Intelligence163
2.13 Milestone List: Communication Intelligence165
2.14 Network Diagram: Communication Intelligence167
2.15 Activity Resource Requirements: Communication Intelligence169
2.16 Resource Breakdown Structure: Communication Intelligence170
2.17 Activity Duration Estimates: Communication Intelligence172
2.18 Duration Estimating Worksheet: Communication Intelligence174
2.19 Project Schedule: Communication Intelligence176
2.20 Cost Management Plan: Communication Intelligence178
2.21 Activity Cost Estimates: Communication Intelligence180
2.22 Cost Estimating Worksheet: Communication Intelligence182
2.23 Cost Baseline: Communication Intelligence184
2.24 Quality Management Plan: Communication Intelligence186
2.25 Quality Metrics: Communication Intelligence188
2.26 Process Improvement Plan: Communication Intelligence190
2.27 Responsibility Assignment Matrix: Communication Intelligence192
2.28 Roles and Responsibilities: Communication Intelligence194
2.29 Human Resource Management Plan: Communication Intelligence196
2.30 Communications Management Plan: Communication Intelligence198
2.31 Risk Management Plan: Communication Intelligence200
2.32 Risk Register: Communication Intelligence202
2.33 Probability and Impact Assessment: Communication Intelligence204
2.34 Probability and Impact Matrix: Communication Intelligence206
2.35 Risk Data Sheet: Communication Intelligence208
2.36 Procurement Management Plan: Communication Intelligence210
2.37 Source Selection Criteria: Communication Intelligence212
2.38 Stakeholder Management Plan: Communication Intelligence214
2.39 Change Management Plan: Communication Intelligence216
3.0 Executing Process Group: Communication Intelligence218
3.1 Team Member Status Report: Communication Intelligence220
3.2 Change Request: Communication Intelligence222
3.3 Change Log: Communication Intelligence224
3.4 Decision Log: Communication Intelligence226
3.5 Quality Audit: Communication Intelligence228
3.6 Team Directory: Communication Intelligence231
3.7 Team Operating Agreement: Communication Intelligence233
3.8 Team Performance Assessment: Communication Intelligence235
3.9 Team Member Performance Assessment: Communication Intelligence237
3.10 Issue Log: Communication Intelligence239
4.0 Monitoring and Controlling Process Group: Communication Intelligence241
4.1 Project Performance Report: Communication Intelligence243
4.2 Variance Analysis: Communication Intelligence245
4.3 Earned Value Status: Communication Intelligence247
4.4 Risk Audit: Communication Intelligence249
4.5 Contractor Status Report: Communication Intelligence251
4.6 Formal Acceptance: Communication Intelligence253
5.0 Closing Process Group: Communication Intelligence255
5.1 Procurement Audit: Communication Intelligence257
5.2 Contract Close-Out: Communication Intelligence259
5.3 Project or Phase Close-Out: Communication Intelligence261
5.4 Lessons Learned: Communication Intelligence263
Index265
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In