formally defined?
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104. Have all basic functions of Business communications operations management been defined?
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105. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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106. Are different versions of process maps needed to account for the different types of inputs?
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107. What customer feedback methods were used to solicit their input?
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108. Is the Business communications operations management scope complete and appropriately sized?
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109. How do you build the right business case?
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110. What baselines are required to be defined and managed?
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111. What gets examined?
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112. How was the ‘as is’ process map developed, reviewed, verified and validated?
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113. How do you manage changes in Business communications operations management requirements?
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114. Do you have organizational privacy requirements?
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115. Do you all define Business communications operations management in the same way?
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116. Are accountability and ownership for Business communications operations management clearly defined?
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117. What is the worst case scenario?
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118. Has everyone on the team, including the team leaders, been properly trained?
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119. Are team charters developed?
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120. Are stakeholder processes mapped?
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121. Has a team charter been developed and communicated?
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122. How do you keep key subject matter experts in the loop?
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123. What would be the goal or target for a Business communications operations management’s improvement team?
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124. Will team members regularly document their Business communications operations management work?
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125. What are (control) requirements for Business communications operations management Information?
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126. Who approved the Business communications operations management scope?
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127. How often are the team meetings?
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128. How did the Business communications operations management manager receive input to the development of a Business communications operations management improvement plan and the estimated completion dates/times of each activity?
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129. Is scope creep really all bad news?
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130. Are audit criteria, scope, frequency and methods defined?
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131. Is it clearly defined in and to your organization what you do?
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132. What sort of initial information to gather?
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133. Are task requirements clearly defined?
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134. What is in scope?
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135. How are consistent Business communications operations management definitions important?
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136. Where can you gather more information?
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137. What is the definition of Business communications operations management excellence?
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138. How is the team tracking and documenting its work?
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139. Has the Business communications operations management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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140. What is the scope of the Business communications operations management effort?
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141. What constraints exist that might impact the team?
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142. What are the record-keeping requirements of Business communications operations management activities?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Business communications operations management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What disadvantage does this cause for the user?
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2. What are the costs of reform?
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3. Are the units of measure consistent?
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4. What is the cause of any Business communications operations management gaps?
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5. How do you verify your resources?
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6. How do you verify the Business communications operations management requirements quality?
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7. Are the Business communications operations management benefits worth its costs?
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8. How will measures be used to manage and adapt?
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9. How is the value delivered by Business communications operations management being measured?
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