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129. Have the customer needs been translated into specific, measurable requirements? How?
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130. What knowledge or experience is required?
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131. Is the scope of Business behavior defined?
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132. Are resources adequate for the scope?
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133. How do you hand over Business behavior context?
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134. Have all of the relationships been defined properly?
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135. Scope of sensitive information?
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136. When are meeting minutes sent out? Who is on the distribution list?
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137. What are the tasks and definitions?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Business behavior Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Did you tackle the cause or the symptom?
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2. Where is it measured?
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3. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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4. Are missed Business behavior opportunities costing your organization money?
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5. Are actual costs in line with budgeted costs?
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6. What does losing customers cost your organization?
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7. Are the units of measure consistent?
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8. How do you quantify and qualify impacts?
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9. What are the estimated costs of proposed changes?
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10. What harm might be caused?
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11. Do you have an issue in getting priority?
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12. Are there competing Business behavior priorities?
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13. How is progress measured?
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14. When should you bother with diagrams?
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15. What relevant entities could be measured?
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16. When are costs are incurred?
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17. What happens if cost savings do not materialize?
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18. How will you measure success?
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19. Which Business behavior impacts are significant?
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20. What do people want to verify?
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21. How do you prevent mis-estimating cost?
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22. How will effects be measured?
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23. What do you measure and why?
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24. What measurements are possible, practicable and meaningful?
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25. What are your primary costs, revenues, assets?
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26. How do you measure lifecycle phases?
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27. What could cause delays in the schedule?
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28. What does your operating model cost?
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29. What is measured? Why?
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30. How do you verify performance?
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31. How much does it cost?
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32. How will costs be allocated?
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33. Have design-to-cost goals been established?
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34. When a disaster occurs, who gets priority?
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35. Are there measurements based on task performance?
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36. How long to keep data and how to manage retention costs?
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37. Do you effectively measure and reward individual and team performance?
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38. What potential environmental factors impact the Business behavior effort?
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39. Do the benefits outweigh the costs?
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40. How can you reduce the costs of obtaining inputs?
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41. How do you control the overall costs of your work processes?
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42. Is there an opportunity to verify requirements?
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43. Are you aware of what could cause a problem?
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44. What drives O&M cost?
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45. How can you reduce costs?
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46. What are the costs?
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47. Who should receive measurement reports?
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48. Are there any easy-to-implement alternatives to Business behavior? Sometimes other solutions are available that do not require the cost implications of a full-blown project?