id="note_20">
20
https://www.gartner.com/en/documents/3953706/5-things-cost-effective-legal-departments-do-right
21
https://thepractice.law.harvard.edu/article/speakers-corner-richard-susskind/
22
LEGAL OPERATIONS BENCHMARKING REPORT, BusyLamp: https://www.busylamp.com/legal-operations-benchmarking-report-2019/
23
2020 STATE OF THE INDUSTRY SURVEY, CLOC: https://cloc.org/blog/cloc-announces-the-results-of-their-3rd-annual-state-of-the-industry-survey/
24
GUIDE: BUILDING YOUR LEGAL OPERATIONS FUNCTION
https://www.busylamp.com/building-legal-operations-function/
25
https://blog.lawgeex.com/anatomy-of-a-director-of-legal-operations/
26
https://dictionary.cambridge.org/dictionary/english/product
27
https://vc.ru/life/78252-metodologiya-produktovogo-podhoda
28
https://www.amazon.com/Client-Centered-Law-Firm-Succeed-Experience-Driven/dp/1989603327
29
Мой краткий обзор книги The client centered lawfirm можно найти в журнале Legal Insight: «Как сделать клиента довольным», Legal Insight, № 07, 2020;
30
https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf
31
https://www.clio.com/wp-content/uploads/2019/10/2019-Legal-Trends-Report.pdf
32
https://hbr-russia.ru/marketing/prodazhi/799420